Conflict Resolution & Civility

Price
$1,150.00

Duration
2 Days

 

Delivery Methods
Virtual Instructor Led
Private Group

Course Overview

Conflict is part of working together. Unresolved conflict undermines productivity, creates confusion and ill will and can lead to increased stress with physical and emotional consequences. Conflict Resolution is an opportunity to not only reduce these negative impacts, but also to cultivate a safe, civil workplace which allows a more creative, fully expressive, resilient and productive team. Each time we successfully resolve a conflict together, we improve the conditions for Civility.

In this two-day course we will explore a model for conflict resolution that relies on Positive Assertiveness, Emotional Intelligence and Facilitation.

Course Objectives

  • Understand Workplace Conflict
  • Develop Skills needed to Resolve Conflict
  • A Conflict Resolution Model
  • Dealing with Problems
  • Learn Mediation and Facilitation
  • Who Should Attend?

  • Individual Contributors
  • Supervisors
  • Managers
  • Directors
  • Executives
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    Course Prerequisites

    There are no prerequisites for this course.

    Agenda

    1 - Introduction: Identify Conflict

    2 - Conflict Resolution Skills

    3 - A Conflict Resolution Process

    4 - Dealing with Disruption

    5 - Mediation and Facilitation

    6 - Civility and a Blame-Free Environment

    7 - Summary

     

    Upcoming Class Dates and Times

    Oct 23, 24
    8:00 AM - 4:00 PM
    ENROLL $1,150.00
    Feb 1, 2
    8:00 AM - 4:00 PM
    ENROLL $1,150.00
     


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