MB-910T00 Microsoft Certified Dynamics 365 Fundamentals (CRM)

Price
$99.00
Duration
 1 Day
Delivery Methods
 VILT    Private Group
 

This class includes a free Microsoft exam voucher.

This course will provide you with a broad introduction to the customer engagement capabilities of Dynamics 365. You will become familiar with the concept of customer engagement, as well as each of the customer engagement apps, including Dynamics 365 Marketing, Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service, and the customer relationship management (CRM) capabilities of Dynamics 365 Project Operations. This course will include lecture as well as hands-on labs.

 

Upcoming Class Dates and Times

Apr 24, 2023
8:00AM - 4:00PM Central
1 Day
Virtual Instructor Led
 GTR

Who Should Attend

People in different roles and at various stages in their careers can benefit from this fundamentals course. This includes IT professionals, business stakeholders and others who want to be exposed to the customer engagement capabilities of Dynamics 365, students, recent graduates, and people changing careers who want to leverage Dynamics 365 to move to the next level.

Course Objectives

  • Describe the capabilities and functionality of Dynamics 365 Marketing
  • Describe the capabilities and functionality of Dynamics 365 Sales
  • Describe the capabilities and functionality of Dynamics 365 Customer Service
  • Describe the capabilities and functionality of Dynamics 365 Field Service
  • Describe the core capabilities of Dynamics 365 customer engagement apps

Agenda

1 - Examine the core capabilities of Microsoft Dynamics 365 customer engagement apps
  • Navigate the Dynamics 365 customer engagement apps
  • Explore common Dynamics 365 activities and integration options
2 - Learn the fundamentals of Dynamics 365 Marketing
  • Explore Dynamics 365 Marketing
  • Explore other marketing capabilities and apps
3 - Learn the fundamentals of Dynamics 365 Sales
  • Examine Dynamics 365 Sales
  • Use sales capabilities
4 - Learn the Fundamentals of Dynamics 365 Customer Service
  • Explore Dynamics Field Service
  • Examine knowledge management in Dynamics 365 Customer Service and related apps
5 - Learn the Fundamentals of Dynamics 365 Field Service
  • Explore Dynamics 365 Field Service
  • Describe the scheduling process

Prerequisites

Learners should have a fundamental understanding of customer engagement principles and business operations. An understanding of cloud computing is helpful, but isn't necessary.
 

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