MB-340T00 Microsoft Dynamics 365 Commerce Functional Consultant

Price
$2,380.00
Duration
 4 Days
Delivery Methods
 VILT    Private Group

Dynamics 365 Commerce functional consultants set up and use the application functionality in Microsoft Dynamics 365 Commerce, and provide support for the application. The functional consultant typically has a strong understanding of unified commerce business operations, and experience configuring, deploying, maintaining, and using Microsoft Dynamics 365 Commerce. This four-day course covers the essentials for the role.

 

Upcoming Class Dates and Times

Feb 28  - Mar 03, 2022
8:00AM - 4:00PM Central
4 Days
Virtual Instructor Led
Jul 18  - Jul 21, 2022
8:00AM - 4:00PM Central
4 Days
Virtual Instructor Led

Who Should Attend

The audience for this course is either: a Dynamics 365 consultant who wants to learn Commerce, or a retail analyst with core Dynamics 365 experience who wants to apply their skills to the Dynamics product family.

Course Objectives

    • Configure Dynamics 365 Commerce Headquarters
    • Configure products, prices, discounts, loyalty, and affiliations
    • Manage Point of Sale (POS) in Dynamics 365 Commerce
    • Configure and Manage Dynamics 365 Commerce call centers
    • Manage e-commerce

Agenda

1 - Get started with Dynamics 365 Commerce
  • Dynamics 365 Commerce delivers a complete omnichannel solution that unifies the operating system , in-store, and e-Commerce experiences to personalize customer engagement, increase employee productivity, optimize operations, and deliver better business outcomes.
2 - Configure Commerce Headquarters
  • Before Dynamics 365 Commerce channels can be created and used, several prerequisites must be completed. Configuration of those prerequisites enables successful transactions in commerce channels.
3 - Products and Merchandising
  • Dynamics 365 Commerce is an end-to-end merchandising solution that you can use to manage product lifecycles from creation to maintenance, distribution, and publishing through commerce channels. You can consistently complete processes by using embedded workflows.
4 - Retail Pricing
  • Dynamics 365 Commerce includes an omnichannel pricing engine. You can configure the system so that all commerce channels use the same options. You can also create channel-specific pricing, discounts coupons, and promotions.
5 - Loyalty and customer experience
  • The goal of any retail business is to increase sales while also increasing customer satisfaction with the retailer’s brand. Proper customer management and loyalty policies empower sales associates to become trusted advisors and establish long-term relationships with their customers. Dynamics 365 Commerce helps organizations to gain a unified view of customers and manage exciting customer incentives including affiliations and loyalty programs.
6 - Point of sale
  • Dynamics 365 Commerce allows for the centralized configuration and management of multiple Commerce channels. The requirements for brick-and-mortar operations are unique compared to other Commerce channels. Transactions can be performed in Dynamics 365 Commerce point of sale (POS) to register sales and returns in several ways.
7 - Configure and work with call centers in Dynamics 365 Commerce
  • Dynamics 365 Commerce is an omnichannel solution that provides a call center channel with capabilities for order capturing, payment processing and customer service.
8 - Work with E-Commerce in Dynamics 365 Commerce
  • Dynamics 365 Commerce adds a native e-commerce toolset to the existing Dynamics 365 capabilities. The toolset is designed to streamline the organizations’ commerce business with an end-to-end solution across traditional and emerging channels. Capabilities include built-in authoring and development tools, engaging and intelligent digital storefronts, and a connected marketing and commerce platform.
9 - Manage order fulfillment and inventory in Dynamics 365 Commerce
  • Dynamics 365 Commerce provides functionality to manage store inventory, including store inventory replenishment capabilities, inbound and outbound store inventory operations, and order fulfillment.
10 - Work with Dynamics 365 Fraud Protection
  • Dynamics 365 Fraud Protection is a cloud-based solution that is designed for e-commerce, brick-and-mortar stores, and omnichannel merchants to help protect their revenue and reputation by providing tools and capabilities to decrease fraud and abuse, reduce operational expenses, and increase acceptance rates, all while safeguarding user accounts from fraud exposure.
 

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