Email Etiquette

Price
$395.00
Duration
 1 Day
Delivery Methods
 VILT    Private Group

In this course, students will learn about e-mail policies and learn how to write professional e-mail memos that convey appropriate messages.

 

Upcoming Class Dates and Times

Nov 16, 2020
8:00AM - 4:00PM Central
1 Day
Virtual Instructor Led
 GTR
Feb 05, 2021
8:00AM - 4:00PM Central
1 Day
Virtual Instructor Led
 GTR
May 18, 2021
8:00AM - 4:00PM Central
1 Day
Virtual Instructor Led
 GTR

Agenda

1 - E-mail basics
  • E-mail characteristics
  • Writing online versus on paper
  • Understanding the advantages and disadvantages of e-mail
  • Understanding the cultural significance of e-mail
  • E-mail programs
  • Using an e-mail program to send e-mail
  • When to use e-mail
  • Communicating by e-mail
  • Understanding when to avoid using e-mail
  • Writing an e-mail message
  • Using the MAIL acronym
2 - E-mail policies
  • Company policies
  • Avoiding improper e-mail messages
  • Ensuring employee compliance to e-mail policies
  • Copyright laws, viruses, and liability
  • Avoiding copyright infringement
  • Avoiding viruses
  • Identifying e-mail liability
3 - E-mail features and security
  • Features of an e-mail program
  • Using attachments
  • Using priority labels and signature files
  • Features of an e-mail program
  • Using attachments
  • Using priority labels and signature files
  • Discussing e-mail program options
  • Securing e-mail
  • Using encryption and digital signatures
  • Using passwords
4 - E-mail messages
  • Message headers
  • Using headers
  • E-mail message body
  • Including proper greeting
  • Structuring an e-mail message
  • Closing an e-mail message
5 - E-mail effectiveness
  • E-mail recipients
  • Considering the factors that determine e-mail writing
  • Anticipating recipient reaction
  • Message management
  • Managing your e-mail effectively
6 - Netiquette guidelines
  • Netiquette style
  • Using proper tone
  • Following formatting guidelines
  • Emoticons and abbreviations
  • Using emoticons and electronic abbreviations
7 - Composing online correspondence
  • Online communication
  • Achieving the objective of the message
  • Language and punctuation
  • Improving online writing style
  • Using punctuation correctly
  • Efficient writing habits
  • Constructing sentences
  • Constructing paragraphs
  • Editing e-mail messages