Understanding Root Cause Analysis

Price
$1,395.00 USD

Duration
2 Days

 

Delivery Methods
Virtual Instructor Led
Private Group

Course Overview

Most problems that people encounter are actually the symptoms of the problem, not the root cause.Root Cause Analysis (RCA) is a structured, team based, analytical approach that when used correctly can alleviate recurring problems within an organization. In this course, participants will learn to apply several practical, systematic methods for analyzing incidents and problems to uncover root causes. Understanding of these techniques will be reinforced by exercises as we explore effective ways of gathering data for root cause analysis and how to determine which problems should be analyzed. We will also discuss how to design, develop, and implement a root cause analysis program for your organization. NOTE: This course will earn you 14 PDUs.

Course Objectives

• Learn how to initiate a root cause analysis and gather data for investigating process and non-process incidents • Demonstrate how to collect data through interviews and analysis • Apply powerful techniques to identify and know the difference between symptoms and root causes • Learn to know when to use the appropriate technique in root cause identification • Learn how to avoid future incidents by developing appropriate recommendations to address causal factors and root causes • Develop a process to identify systemic problem areas

Who Should Attend?

Executives, Project Managers, Business Analysts, Business and IT stakeholders working with analysts, Quality and process engineers, technicians, corrective action coordinators or managers; supervisors, team leaders, and process operators; anyone who wants to improve their ability to solve recurring problems.
  • Top-rated instructors: Our crew of subject matter experts have an average instructor rating of 4.8 out of 5 across thousands of reviews.
  • Authorized content: We maintain more than 35 Authorized Training Partnerships with the top players in tech, ensuring your course materials contain the most relevant and up-to date information.
  • Interactive classroom participation: Our virtual training includes live lectures, demonstrations and virtual labs that allow you to participate in discussions with your instructor and fellow classmates to get real-time feedback.
  • Post Class Resources: Review your class content, catch up on any material you may have missed or perfect your new skills with access to resources after your course is complete.
  • Private Group Training: Let our world-class instructors deliver exclusive training courses just for your employees. Our private group training is designed to promote your team’s shared growth and skill development.
  • Tailored Training Solutions: Our subject matter experts can customize the class to specifically address the unique goals of your team.

Course Prerequisites

There are no prerequisites for this course.

Agenda

1 - Introduction and Objectives

  • What is a "Problem?"
  • Why Problems Persist
  • What is A Root Cause?
  • Why Root Causes are important

2 - How to Organize for an RCA

  • RCA Roles and Responsibilities
  • Assemble your RCA Team
  • Modes of Communication
  • How to Resolve Conflict
  • Case Study Exercise

3 - Select the Problem to Analyze

  • Define the selection criteria
  • Plan and estimate tasks for the team
  • Finalize the plan and gain agreement among your stakeholders
  • Case Study Exercise

4 - Define the Problem

  • What to look for - Problem-as-Given (PAG) vs. Problem-as-Understood (PAU)
  • Developing your problem statement
  • Refining the problem specification
  • Case Study Exercise

5 - Identify the Source of the Problem

  • Discuss when to use the appropriate analysis technique to determine the problem source
  • Process Diagram
  • Forms & Checklists
  • Statistical Sampling
  • Fishbone Diagram
  • Surveys
  • Charts - Line, Scatter, Bar, & Pie
  • Case Study Exercise

6 - Solution Options Analysis and Selecting the Best Fit

  • How to approach different solution options
  • Brainstorming
  • Weighted Evaluation
  • Selecting the appropriate option
  • Hold an Retrospective on your approach
  • Planning the proposal
  • Case Study Exercise

7 - Putting RCA into practice

  • Create a Root Cause Analysis program within your organization
  • How to develop appropriate recommendations to address root causes at various levels to avoid future incidents
 

Get in touch to schedule training for your team
We can enroll multiple students in an upcoming class or schedule a dedicated private training event designed to meet your organization’s needs.

 



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