Communication Strategies

Price
$395.00

Duration
1 Day

 

Delivery Methods
Virtual Instructor Led
Private Group

Course Overview

For the better part of every day, we are communicating to and with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look you give the cat, it all means something. This workshop will help participants understand the different methods of communication and how to make the most of each of them.

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Training Coupons: Previously purchased Training Coupons can be redeemed for eligible courses. If you have previously purchased a Technical or Application Training Coupon pool with United Training, you may use your coupons to pay for this class.

Corporate Tech Pass: Our Corporate Tech Pass includes unlimited attendance for a single person, in the following Virtual Instructor Led course types: Microsoft Office, Microsoft Technical, CompTIA, Project Management, SharePoint, ITIL, Certified Ethical Hacker, Certified Hacking Forensics Investigator, Java, Professional Development Courses and more. The full list of eligible course titles can be found at https://unitedtraining.com/eligible.

Training Passport: A Training Passport allows you to secure up to 20 days of training to use at any time over 12 months. Your training days can be used by one member of your organization or split up among multiple employees. This course can be taken as part of your previously purchased Training Passport.

If you have questions about Learning Credits, Technical or Application Coupons, our Corporate Tech Pass, or our Training Passport, please contact your Account Manager.

Course Prerequisites

There are no prerequisites for this course.

Agenda

1 - Getting Started

  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives

2 - The Big Picture

  • What is Communication?
  • How Do We Communicate?
  • Other Factors in Communication

3 - Understanding Communication Barriers

  • An Overview of Common Barriers
  • Language Barriers
  • Cultural Barriers
  • Differences in Time and Place

4 - Paraverbal Communication Skills

  • The Power of Pitch
  • The Truth about Tone
  • The Strength of Speed

5 - Non-Verbal Communication

  • Understanding the Mehrabian Study
  • All About Body Language
  • Interpreting Gestures

6 - Speaking Like a STAR

  • S = Situation
  • T = Task
  • A = Action
  • R = Result
  • Summary

7 - Listening Skills

  • Seven Ways to Listen Better Today
  • Understanding Active Listening
  • Sending Good Signals to Others

8 - Asking Good Questions

  • Open Questions
  • Closed Questions
  • Probing Questions

9 - Appreciative Inquiry

  • The Purpose of AI
  • The Four Stages
  • Examples and Case Studies

10 - Mastering the Art of Conversation

  • Level One: Discussing General Topics
  • Level Two: Sharing Ideas and Perspectives
  • Level Three: Sharing Personal Experiences
  • Our Top Networking Tips

11 - Advanced Communication Skills

  • Understanding Precipitating Factors
  • Establishing Common Ground
  • Using “I” Messages

12 - Wrapping Up

  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations
 

Upcoming Class Dates and Times

Mar 30
8:00 AM - 4:00 PM
ENROLL $395.00
Apr 13
8:00 AM - 4:00 PM
ENROLL $395.00
Apr 26
8:00 AM - 4:00 PM
ENROLL $395.00
May 23
8:00 AM - 4:00 PM
ENROLL $395.00
Jun 28
8:00 AM - 4:00 PM
ENROLL $395.00
 

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