Conflict Resolution

Price
$395.00
Duration
 1 Day
Delivery Methods
 VILT    Private Group

Participants will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. If left unchecked or not resolved it can lead to lost production, absences, attrition, and even lawsuits.

 

Upcoming Class Dates and Times

Oct 30, 2020
8:00AM - 4:00PM Central
1 Day
Virtual Instructor Led
 GTR
Dec 10, 2020
8:00AM - 4:00PM Central
1 Day
Virtual Instructor Led
 GTR
Feb 11, 2021
8:00AM - 4:00PM Central
1 Day
Virtual Instructor Led
 GTR
Apr 09, 2021
8:00AM - 4:00PM Central
1 Day
Virtual Instructor Led
 GTR
Jun 11, 2021
8:00AM - 4:00PM Central
1 Day
Virtual Instructor Led
 GTR

Who Should Attend

Everyone dealing with day to day work environment

Agenda

1 - Getting Started
  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives
2 - An Introduction to Conflict Resolution
  • What is Conflict?
  • What is Conflict Resolution?
  • Understanding the Conflict Resolution Process
3 - The Thomas-Kilmann Instrument
  • Collaborating
  • Competing
  • Compromising
  • Accommodating
  • Avoiding
4 - Creating an Effective Atmosphere
  • Neutralizing Emotions
  • Setting Ground Rules
  • Choosing the Time and Place
5 - Creating Mutual Understanding
  • What do I Want?
  • What Do They Want?
  • What Do We Want?
6 - Focusing on Individual Needs
  • Finding Common Ground
  • Building Positive Energy and Goodwill
  • Strengthening Your Partnership
7 - Getting to the Root Cause
  • Examining Root Causes
  • Creating a Cause and Effect Diagram
  • The Importance of Forgiveness
  • Identifying the Benefits of Resolution
8 - Generating Options
  • Generate, Don't Evaluate
  • Creating Mutual Gain Options and Multiple Option Solutions
  • Digging Deeper into Your Options
9 - Building a Solution
  • Creating Criteria
  • Creating a Shortlist
  • Choosing a Solution
  • Building a Plan
10 - The Short Version of the Process
  • Evaluating the Situation
  • Choosing Your Steps
  • Creating an Action Plan
  • Using Individual Process Steps
11 - Additional Tools
  • Stress and Anger Management Techniques
  • The Agreement Frame
  • Asking Open Questions
12 - Wrapping Up
  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans