Supervising Others

Price
$395.00 USD

Duration
1 Day

 

Delivery Methods
Virtual Instructor Led
Private Group

Course Overview

In this course, students will develop the skills required to be more efficient and proficient supervisors.

Course Objectives

Upon successful completion of this course, students will be equipped to supervise others more effectively and efficiently, contributing to job satisfaction and productivity.

Who Should Attend?

This course is intended for individuals who desire to supervise others more effectively.
  • Top-rated instructors: Our crew of subject matter experts have an average instructor rating of 4.8 out of 5 across thousands of reviews.
  • Authorized content: We maintain more than 35 Authorized Training Partnerships with the top players in tech, ensuring your course materials contain the most relevant and up-to date information.
  • Interactive classroom participation: Our virtual training includes live lectures, demonstrations and virtual labs that allow you to participate in discussions with your instructor and fellow classmates to get real-time feedback.
  • Post Class Resources: Review your class content, catch up on any material you may have missed or perfect your new skills with access to resources after your course is complete.
  • Private Group Training: Let our world-class instructors deliver exclusive training courses just for your employees. Our private group training is designed to promote your team’s shared growth and skill development.
  • Tailored Training Solutions: Our subject matter experts can customize the class to specifically address the unique goals of your team.

Learning Credits: Learning Credits can be purchased well in advance of your training date to avoid having to commit to specific courses or dates. Learning Credits allow you to secure your training budget for an entire year while eliminating the administrative headache of paying for individual classes. They can also be redeemed for a full year from the date of purchase. If you have previously purchased a Learning Credit agreement with New Horizons, you may use a portion of your agreement to pay for this class.

If you have questions about Learning Credits, please contact your Account Manager.

Corporate Tech Pass: Our Corporate Tech Pass includes unlimited attendance for a single person, in the following Virtual Instructor Led course types: Microsoft Office, Microsoft Technical, CompTIA, Project Management, SharePoint, ITIL, Certified Ethical Hacker, Certified Hacking Forensics Investigator, Java, Professional Development Courses and more. The full list of eligible course titles can be found at https://www.newhorizons.com/eligible.

If you have questions about our Corporate Tech Pass, please contact your Account Manager.

Course Prerequisites

There are no prerequisites for this course.

Agenda

1 - GETTING STARTED

  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives

2 - SETTING EXPECTATIONS

  • Defining the Requirements
  • Identifying Opportunities for Improvement and Growth
  • Setting Verbal Expectations
  • Putting Expectations in Writing

3 - SETTING GOALS

  • Understanding Cascading Goals
  • The SMART Way
  • Helping Others Set Goals

4 - ASSIGNING WORK

  • General Principles
  • The Dictatorial Approach
  • The Apple-Picking Approach
  • The Collaborative Approach

5 - DEGREES OF DELEGATION

  • Level One: Complete Supervision
  • Level Two: Partial Supervision
  • Level Three: Complete Independence

6 - IMPLEMENT DELEGATION

  • Deciding to Delegate
  • To Whom Should You Delegate?
  • Providing Instructions
  • Monitoring the Results
  • Troubleshooting Delegation

7 - PROVIDING FEEDBACK

  • Characteristics of Good Feedback
  • Feedback Delivery Tools
  • Informal Feedback
  • Formal Feedback

8 - MANAGING YOUR TIME

  • The 80/20 Rule
  • Prioritizing with the Urgent-Important Matrix
  • Using a Productivity Journal
  • Using Routines and Rituals to Simplify Your Workday

9 - RESOLVING CONFLICT

  • Using a conflict Resolution Process
  • Maintaining Fairness
  • Seeking help from Within the Team
  • Seeking Help for Outside the Team

10 - TIPS FOR SPECIAL SITUATIONS

  • What to Do If You’ve Been Promoted from within the Team
  • What to Do If You're Leading a Brand New Team
  • What to Do if You're Taking on an Established Team

11 - A SURVIVAL GUIDE FOR THE NEW SUPERVISOR

  • Ask the Right Questions of the Right People
  • Go to Gemba
  • Keep Learning

12 - WRAPPING UP

  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations
 

Upcoming Class Dates and Times

May 14
8:00 AM - 4:00 PM
ENROLL $395.00 USD
Jun 12
8:00 AM - 4:00 PM
ENROLL $395.00 USD
 



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