Course Overview
This session will focus on repetitive process improvement and lean thinking. Six Sigma is the de facto standard in process improvement methodologies. Originally developed in the manufacturing sector, Six Sigma has been generalized to assist in the elimination of defects from any process in areas such as Healthcare, IT, Financial Services etc. Six Sigma embraces the data driven approach to determining and eliminating the root cause of defects. Lean thinking involves understanding value in the eyes of either the internal or external customer and eliminating any activities that do not add value. Combined, Lean and Six Sigma are a powerful pairing of tools to improve any organization.
Course Objectives
Please refer to our Course Overview section
Who Should Attend?
Employees in organizations requiring a standardized approach to problem solving for the purpose of continuous improvement in Quality Management.
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Course Prerequisites
There are no prerequisites for this course.
Agenda
1 - Course Introduction
2 - Six Sigma Overview
- What is Six Sigma
- Six Sigma History
- Six Sigma Approach Y= f(x)
- Six Sigma Methodology
- Roles and Responsibilities
3 - Six Sigma Fundamentals
- Defining a Process
- VOC and CTQs
- QFD
- Cost of Poor Quality (COPQ)
- Pareto Analysis (80:20 rule)
4 - Lean Six Sigma Projects
- Six Sigma Metrics
- Business Case and Charter
- Project Team Selection
- Project Risk Management
- Project Planning
5 - Lean Fundamentals
- Lean and Six Sigma
- History of Lean
- The Seven Deadly Muda
- Five=S (5S)
6 - Next steps