ITIL® 4 Foundation

Price
$1,695.00
Duration
 2 Days
Delivery Methods
 VILT    Private Group

ITIL® is the world’s leading best practice framework for implementing IT Service Management. ITIL version 4 introduces IT Service Management through the lens of a Service Value System (SVS), which provides a holistic end-to-end view of how to successfully contribute to business value, and also how to leverage concepts from models such as Lean IT, Agile, DevOps and Organizational Change Management. This foundational course immerses you in the guiding principles, dimensions, and practices of ITIL® 4. This course will earn you 14 PDUs. This class includes an exam voucher.

 

Upcoming Class Dates and Times

Apr 26  - Apr 27, 2021
8:00AM - 4:00PM Central
2 Days
Virtual Instructor Led
 GTR
Apr 28  - Apr 29, 2021
8:00AM - 4:00PM Central
2 Days
Virtual Instructor Led
 GTR
May 03  - May 04, 2021
8:00AM - 4:00PM Central
2 Days
Virtual Instructor Led
 GTR
May 10  - May 11, 2021
8:00AM - 4:00PM Central
2 Days
Virtual Instructor Led
 GTR
May 17  - May 18, 2021
8:00AM - 4:00PM Central
2 Days
Virtual Instructor Led
 GTR
May 24  - May 25, 2021
8:00AM - 4:00PM Central
2 Days
Virtual Instructor Led
 GTR
Jun 01  - Jun 02, 2021
8:00AM - 4:00PM Central
2 Days
Virtual Instructor Led
 GTR
Jun 07  - Jun 08, 2021
8:00AM - 4:00PM Central
2 Days
Virtual Instructor Led
 GTR
Jun 14  - Jun 15, 2021
8:00AM - 4:00PM Central
2 Days
Virtual Instructor Led
 GTR
Jun 21  - Jun 22, 2021
8:00AM - 4:00PM Central
2 Days
Virtual Instructor Led
 GTR
Jun 28  - Jun 29, 2021
8:00AM - 4:00PM Central
2 Days
Virtual Instructor Led
 GTR
Jul 08  - Jul 09, 2021
8:00AM - 4:00PM Central
2 Days
Virtual Instructor Led
 GTR
Jul 12  - Jul 13, 2021
8:00AM - 4:00PM Central
2 Days
Virtual Instructor Led
 GTR
Jul 19  - Jul 20, 2021
8:00AM - 4:00PM Central
2 Days
Virtual Instructor Led
 GTR
Aug 02  - Aug 03, 2021
8:00AM - 4:00PM Central
2 Days
Virtual Instructor Led
 GTR
Aug 10  - Aug 11, 2021
8:00AM - 4:00PM Central
2 Days
Virtual Instructor Led
 GTR
Aug 16  - Aug 17, 2021
8:00AM - 4:00PM Central
2 Days
Virtual Instructor Led
 GTR
Aug 26  - Aug 27, 2021
8:00AM - 4:00PM Central
2 Days
Virtual Instructor Led
 GTR
Aug 30  - Aug 31, 2021
8:00AM - 4:00PM Central
2 Days
Virtual Instructor Led
 GTR
Sep 09  - Sep 10, 2021
8:00AM - 4:00PM Central
2 Days
Virtual Instructor Led
 GTR
Sep 13  - Sep 14, 2021
8:00AM - 4:00PM Central
2 Days
Virtual Instructor Led
 GTR
Sep 22  - Sep 23, 2021
8:00AM - 4:00PM Central
2 Days
Virtual Instructor Led
 GTR
Sep 27  - Sep 28, 2021
8:00AM - 4:00PM Central
2 Days
Virtual Instructor Led
 GTR
Oct 12  - Oct 13, 2021
8:00AM - 4:00PM Central
2 Days
Virtual Instructor Led
 GTR
Oct 18  - Oct 19, 2021
8:00AM - 4:00PM Central
2 Days
Virtual Instructor Led
 GTR
Oct 28  - Oct 29, 2021
8:00AM - 4:00PM Central
2 Days
Virtual Instructor Led
 GTR
Nov 01  - Nov 02, 2021
8:00AM - 4:00PM Central
2 Days
Virtual Instructor Led
 GTR
Nov 10  - Nov 11, 2021
8:00AM - 4:00PM Central
2 Days
Virtual Instructor Led
 GTR
Nov 15  - Nov 16, 2021
8:00AM - 4:00PM Central
2 Days
Virtual Instructor Led
 GTR
Nov 22  - Nov 23, 2021
8:00AM - 4:00PM Central
2 Days
Virtual Instructor Led
 GTR
Nov 30  - Dec 01, 2021
8:00AM - 4:00PM Central
2 Days
Virtual Instructor Led
 GTR
Dec 07  - Dec 08, 2021
8:00AM - 4:00PM Central
2 Days
Virtual Instructor Led
 GTR
Dec 13  - Dec 14, 2021
8:00AM - 4:00PM Central
2 Days
Virtual Instructor Led
 GTR
Dec 22  - Dec 23, 2021
8:00AM - 4:00PM Central
2 Days
Virtual Instructor Led
 GTR

Who Should Attend

This course is designed for anyone who needs an understanding of IT Service Management to help deliver better value to customers. It is appropriate for all IT staff and management, as well as customers who work closely with IT to support business requirements. This course is also designed for students who are seeking the ITIL® 4 Foundation certification and who want to prepare for ITIL® 4 Foundation exam.

Course Objectives

    By the completion of this course, you will have a deep understanding of the 7 Guiding Principles, 4 Dimensions of Service Management, 34 ITIL® Practices, and the new Service Value Chain that incorporate the core of ITIL® version 4.

Agenda

1 - ITIL 4 OVERVIEW
  • Introduction to ITIL
  • Key Concepts of ITIL
2 - The ITIL Framework
  • The Four Dimensions of Service Management
  • The ITIL Service Value System
3 - The ITIL Guiding Principles
  • Focus on Value
  • Start Where You Are
  • Progress Iteratively with Feedback
  • Collaborate and Promote Visibility
  • Think and Work Holistically
  • Keep It Simple and Practical
  • Optimize and Automate
4 - THE ITIL SERVICE VALUE SYSTEM (SVS)
  • Governance
  • The Service Value Chain
  • Continual Improvement
5 - Key ITIL Practices
  • Continual Improvement
  • Service Level Management
  • Change Control
  • Incident Management
  • Service Request Management
  • Service Desk
  • Problem Management
6 - Other ITIL Practices
  • General Management Practices
  • Service Management Practices
  • Technical Management Practices
 

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