ITIL® 4 Foundation

Price
$1,695.00
Duration
 2 Days
Delivery Methods
 VILT    Private Group

ITIL® is the world’s leading best practice framework for implementing IT Service Management. ITIL version 4 introduces IT Service Management through the lens of a Service Value System (SVS), which provides a holistic end-to-end view of how to successfully contribute to business value, and also how to leverage concepts from models such as Lean IT, Agile, DevOps and Organizational Change Management. This foundational course immerses you in the guiding principles, dimensions, and practices of ITIL® 4. This course will earn you 14 PDUs. This class includes an exam voucher.

 

Upcoming Class Dates and Times

Nov 12  - Nov 13, 2020
8:00AM - 4:00PM Central
2 Days
Virtual Instructor Led
 GTR
Nov 19  - Nov 20, 2020
8:00AM - 4:00PM Central
2 Days
Virtual Instructor Led
 GTR
Nov 30  - Dec 01, 2020
8:00AM - 4:00PM Central
2 Days
Virtual Instructor Led
 GTR
Dec 17  - Dec 18, 2020
8:00AM - 4:00PM Central
2 Days
Virtual Instructor Led
 GTR
Jan 04  - Jan 05, 2021
8:00AM - 4:00PM Central
2 Days
Virtual Instructor Led
 GTR
Jan 11  - Jan 12, 2021
8:00AM - 4:00PM Central
2 Days
Virtual Instructor Led
 GTR
Jan 25  - Jan 26, 2021
8:00AM - 4:00PM Central
2 Days
Virtual Instructor Led
 GTR
Feb 01  - Feb 02, 2021
8:00AM - 4:00PM Central
2 Days
Virtual Instructor Led
 GTR
Feb 08  - Feb 09, 2021
8:00AM - 4:00PM Central
2 Days
Virtual Instructor Led
 GTR
Feb 15  - Feb 16, 2021
8:00AM - 4:00PM Central
2 Days
Virtual Instructor Led
 GTR
Feb 22  - Feb 23, 2021
8:00AM - 4:00PM Central
2 Days
Virtual Instructor Led
 GTR
Mar 01  - Mar 02, 2021
8:00AM - 4:00PM Central
2 Days
Virtual Instructor Led
 GTR
Mar 08  - Mar 09, 2021
8:00AM - 4:00PM Central
2 Days
Virtual Instructor Led
 GTR
Mar 15  - Mar 16, 2021
8:00AM - 4:00PM Central
2 Days
Virtual Instructor Led
 GTR
Mar 22  - Mar 23, 2021
8:00AM - 4:00PM Central
2 Days
Virtual Instructor Led
 GTR
Apr 05  - Apr 06, 2021
8:00AM - 4:00PM Central
2 Days
Virtual Instructor Led
 GTR
Apr 12  - Apr 13, 2021
8:00AM - 4:00PM Central
2 Days
Virtual Instructor Led
 GTR
Apr 19  - Apr 20, 2021
8:00AM - 4:00PM Central
2 Days
Virtual Instructor Led
 GTR
Apr 26  - Apr 27, 2021
8:00AM - 4:00PM Central
2 Days
Virtual Instructor Led
 GTR
May 03  - May 04, 2021
8:00AM - 4:00PM Central
2 Days
Virtual Instructor Led
 GTR
May 10  - May 11, 2021
8:00AM - 4:00PM Central
2 Days
Virtual Instructor Led
 GTR
May 17  - May 18, 2021
8:00AM - 4:00PM Central
2 Days
Virtual Instructor Led
 GTR
May 24  - May 25, 2021
8:00AM - 4:00PM Central
2 Days
Virtual Instructor Led
 GTR
May 31  - Jun 01, 2021
8:00AM - 4:00PM Central
2 Days
Virtual Instructor Led
 GTR
Jun 07  - Jun 08, 2021
8:00AM - 4:00PM Central
2 Days
Virtual Instructor Led
 GTR
Jun 14  - Jun 15, 2021
8:00AM - 4:00PM Central
2 Days
Virtual Instructor Led
 GTR
Jun 21  - Jun 22, 2021
8:00AM - 4:00PM Central
2 Days
Virtual Instructor Led
 GTR
Jun 28  - Jun 29, 2021
8:00AM - 4:00PM Central
2 Days
Virtual Instructor Led
 GTR

Who Should Attend

This course is designed for anyone who needs an understanding of IT Service Management to help deliver better value to customers. It is appropriate for all IT staff and management, as well as customers who work closely with IT to support business requirements. This course is also designed for students who are seeking the ITIL® 4 Foundation certification and who want to prepare for ITIL® 4 Foundation exam.

Course Objectives

    By the completion of this course, you will have a deep understanding of the 7 Guiding Principles, 4 Dimensions of Service Management, 34 ITIL® Practices, and the new Service Value Chain that incorporate the core of ITIL® version 4.

Agenda

1 - ITIL 4 OVERVIEW
  • Introduction to ITIL
  • Key Concepts of ITIL
2 - The ITIL Framework
  • The Four Dimensions of Service Management
  • The ITIL Service Value System
3 - The ITIL Guiding Principles
  • Focus on Value
  • Start Where You Are
  • Progress Iteratively with Feedback
  • Collaborate and Promote Visibility
  • Think and Work Holistically
  • Keep It Simple and Practical
  • Optimize and Automate
4 - THE ITIL SERVICE VALUE SYSTEM (SVS)
  • Governance
  • The Service Value Chain
  • Continual Improvement
5 - Key ITIL Practices
  • Continual Improvement
  • Service Level Management
  • Change Control
  • Incident Management
  • Service Request Management
  • Service Desk
  • Problem Management
6 - Other ITIL Practices
  • General Management Practices
  • Service Management Practices
  • Technical Management Practices