MB-240T00 Dynamics 365 for Field Service

Price
$1,785.00
Duration
 3 Days
Delivery Methods
 VILT    Private Group
Eligible UT Programs: Learning Credits, Coupons, Technical Training Pass, Training Passport

Dynamics 365 Field Service helps organizations better position themselves in the market by providing a variety of tools that assist in identifying and scheduling resources and managing workloads for mobile workers. This course will equip students with the skills necessary to identify and configure the key components that are used to deliver Field Service and mobile solutions. Key topics include identifying the organizational considerations that will drive configuration decisions and common configuration aspects. This course helps students better understand the bigger picture and end goals focused around implementations that aid in designing more efficient solutions that align with customer and organizational goals.

 

Upcoming Class Dates and Times

This class is not currently scheduled.
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Who Should Attend

This course is designed for IT professionals with experience or interest in delivering Field Service solutions for large-scale customers.

Course Objectives

  • Identify the key components involved in Field Service Implementations.
  • Define the products and services that will be delivered to customers.
  • Determine which pricing options to use in specific scenarios.
  • Determine which resources are required.

Agenda

1 - Configure Field Service
  • Configure Microsoft Dynamics 365 Field Service
  • Configure bookable resources
  • Schedule crews, facilities, and resource pools
2 - Manage work orders
  • Work order management, agreements, inventory and purchasing
  • Manage incident types
  • Inspections
3 - Schedule and dispatch work orders
  • Manage scheduling options
  • Customize the schedule board
  • Deploy Resource Scheduling Optimization (RSO)
4 - Field Service Mobile App
  • Get started with the Field Service mobile app
  • Customize and configure the mobile app
  • Integrate Remote Assist
5 - Manage inventory and purchasing
  • Configure Field Service work orders
6 - Implement assets and connected devices
  • Customer assets
  • Create work orders from IoT data
7 - Microsoft Power Platform and Field Service
  • Create custom apps
  • Gather feedback with Customer Voice
 

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