ITIL® 4 Strategic Leader: Digital and IT Strategy (DITS)

Price
$2,385.00

Duration
3 Days

 

Delivery Methods
Virtual Instructor Led
Private Group

Course Overview

This course takes you on a digital strategy journey. Its iterative, eight-step model moves from “vision” through to “actions” and is about creating sustainable, digital momentum. You experience the four key capabilities to develop a holistic, digital capability framework: digital leadership, managing innovation and emerging technologies, risk management and structuring a digital enterprise. This class includes an exam voucher.

Course Objectives

  • By the end of this course, you will understand:
  • The internal and external factors to consider while crafting digital strategy
  • How IT strategy differs from digital strategy and how they can be integrated
  • Creating a digital strategy that achieves the most value from digital
  • Implementing and sustaining digital strategy
  • Developing and nurturing digital capabilities for continual business innovation and value co-creation
  • Who Should Attend?

    This course is aimed at people in senior roles including CIOs, chief digital officers and other aspiring CxOs, as well as consultants and others involved in digital transformations, service delivery and strategic delivery.

    United Training is committed to working as a partner with our clients. Choose United Training and take advantage of the following benefits.

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    • Private Group Training. Let our world-class instructors come to you to deliver training at your place of business or we can present to your team online using our Virtual Instructor-Led Training platform.
    • Custom Training Solutions. Our subject matter experts can customize the class to specifically address the unique goals of your team.
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    Learning Credits: Learning Credits can be purchased well in advance of your training date to avoid having to commit to specific courses or dates. Learning Credits allow you to secure your training budget for an entire year while eliminating the administrative headache of paying for individual classes. They can also be redeemed for a full year from the date of purchase. If you have previously purchased a Learning Credit agreement with United Training, you may use a portion of your agreement to pay for this class.

    Training Coupons: Previously purchased Training Coupons can be redeemed for eligible courses. If you have previously purchased a Technical or Application Training Coupon pool with United Training, you may use your coupons to pay for this class.

    Corporate Tech Pass: Our Corporate Tech Pass includes unlimited attendance for a single person, in the following Virtual Instructor Led course types: Microsoft Office, Microsoft Technical, CompTIA, Project Management, SharePoint, ITIL, Certified Ethical Hacker, Certified Hacking Forensics Investigator, Java, Professional Development Courses and more. The full list of eligible course titles can be found at https://unitedtraining.com/eligible.

    Training Passport: A Training Passport allows you to secure up to 20 days of training to use at any time over 12 months. Your training days can be used by one member of your organization or split up among multiple employees. This course can be taken as part of your previously purchased Training Passport.

    If you have questions about Learning Credits, Technical or Application Coupons, our Corporate Tech Pass, or our Training Passport, please contact your Account Manager.

    Course Prerequisites

    Delegates attending this course must have successfully achieved the ITIL 4 Foundation Qualification; your certificate must be presented as documentary evidence to gain admission to this course. Although there is no mandatory requirement, ideally candidates should have at least two years professional experience working in IT Service Management.

    Agenda

    1 - ITIL GUIDING PRINCIPLES TO ALL ASPECTS OF DIGITAL AND IT STRATEGY

    • Focus on Value
    • Start Where You Are
    • Progress Iteratively with Feedback
    • Collaborate and Promote Visibility
    • Think and Work Holistically
    • Keep It Simple and Practical
    • Optimise and Automate

    2 - LEVERAGE DIGITAL STRATEGY TO REACT TO DIGITAL DISRUPTION

    • Digital Technology
    • Digital Business
    • Digital Organisation
    • Digitisation
    • Digital Transformation
    • Business Strategy and Business Models
    • Digital and IT Strategy
    • Products
    • Services
    • Relationship Between Digital, IT Strategy and Components of ITIL SVS.

    3 - RELATIONSHIP BETWEEN CONCEPTS OF DIGITAL AND IT STRATEGY, SERVICE VALUE SYSTEM AND SERVICE VALUE CHAIN

    • Environmental Analysis
    • External Analysis: PESTLE
    • Internal Analysis: Four Dimensions of Service Management

    4 - HOW AN ORGANISATION USES DIGITAL AND IT STRATEGY TO REMAIN VIABLE IN ENVIRONMENTS

    • How an Organisation’s Viability is Related to Agile, Resilient, Lean, Continuous and Co-Creational it is
    • How to Analyse the VUCA Factors and Address them in a Digital and IT Strategy
    • Organisation’s Position in a Particular Market or Industry
    • Digital Positioning Tool to Determine Appropriate Position for a Digital Organization

    5 - EXPLAIN AND COMPARE THREE LEVELS OF DIGITAL DISRUPTION

    • Ecosystem
    • Industry/Market
    • Organisational
    • Influenced factors
    • Achieving Customer/Market Relevance
    • Achieving Operational Excellence
    • Internal and External Focus
    • Balanced Approach

    6 - STRATEGIC APPROACHES BY DIGITAL AND IT TO ACHIEVE CUSTOMER/MARKET RELEVANCE AND OPERATIONAL EXCELLENCE

    • How to Apply Approaches to Achieve Customer/Market Relevance
    • Customer Journeys
    • Omnichannel Delivery and Support
    • Context-Sensitive Delivery and Support
    • Customer Analytics
    • Customer Feedback and 360° Approaches
    • How to Achieve Operational Excellence in the Four Dimensions of Service Management
    • Understand the Financial Aspects of Digital and IT Strategy in Terms of the Following
    • Financial Policies
    • Portfolio Optimization
    • Funding Projects, Products and Services
    • Balancing Cost of Innovation and Operation
    • Charging Models
    • Assess Strategic Approaches for Digital Organizations

    7 - RISKS AND OPPORTUNITIES OF DIGITAL AND IT STRATEGY

    • Concept of Risk Management in the Context of a Digital Organisation
    • Context of Digital and IT Strategy
    • Identify Risk
    • Assess Risk
    • Concept of Risk Posture and Show How to Determine an Acceptable Balance Between Opportunity and Risk
    • Explain the Concept of Innovation, Including its Key Elements and Techniques
    • Apply Techniques to Develop and Maintain a Culture of Innovation

    8 - STEPS AND TECHNIQUES INVOLVED IN DEFINING AND ADVOCATING FOR DIGITAL AND IT STRATEGY

    • How to Use Digital Readiness Assessment to Perform Gap Analysis Between an Organisation’s Current and Desired Positions Approaches for Scraping Data from Dynamic Websites
    • How to Define and Communicate a Vision and a Strategy
    • How to Use Business Cases to Advocate for a Digital and IT Strategy

    9 - IMPLEMENTATION OF A DIGITAL AND IT STRATEGY

    • How to Define Operating Models for Digital Organisations
    • Major Skills Required of Leaders in Digital Organisation
    • Apply Approaches to Strategy Coordination and Implementation:
    • Large-Scale Transformation
    • Incremental Transformation
    • Mergers and Acquisitions
    • Individual Changes
    • Approaches to POMs (Parallel Operating Models)
    • How to Assess Success of a Digital and IT Strategy
    • Typical Activities of a Digital Transformation Programme
     

    Upcoming Class Dates and Times

    Mar 20, 21, 22
    8:00 AM - 4:00 PM
    ENROLL $2,385.00
    Jul 10, 11, 12
    8:00 AM - 4:00 PM
    ENROLL $2,385.00
     

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