Implementing Cisco Collaboration Applications (CLICA)

Price
$4,195.00

Duration
5 Days

Cisco Learning Credit (CLC) Eligible

 

Delivery Methods
Virtual Instructor Led
Private Group

Course Overview

The Implementing Cisco Collaboration Applications (CLICA) v1.0 course provides you with the knowledge and skills to streamline communication protocol, strengthen compliance measures, and enhance your communication systems and devices with knowledge about Single Sign-On (SSO), Cisco® Unified IM & Presence, Cisco Unity® Connection and Cisco Unity Express, and Application clients. Through a combination of lessons and hands-on training, you acquire the skills to maximize the agility of robust management systems. This couse will prepare you for 300-810 Implementing Cisco Collaboration Applications (CLICA).

Course Objectives

  • Configure Cisco Unity Connection integration
  • Configure and troubleshoot Cisco Unity Connection and Cisco Unity Connection call handlers
  • Configure and troubleshoot Cisco Unity Express
  • Describe SSO for Cisco Unified Communications applications
  • Describe how Cisco Jabber and Cisco Unified Communications Manager IM and Presence are integrated with other Cisco or third-party applications
  • Customize the Cisco Unified Communications Manager IM and Presence and Cisco Jabber functionality
  • Configure and troubleshoot chat rooms and message archiving
  • Troubleshoot Cisco Jabber and Cisco Unified Communications Manager IM and Presence
  • Integrate Cisco Unified Attendant Console Advanced with Cisco Unified Communications Manager and Cisco Unified Communications Manager IM & Presence server
  • Configure call recording and monitoring
  • Who Should Attend?

    This course is designed primarily for network and software engineers who are interested in learning about automation and programmability and hold the following job roles:

    • Network architect
    • Network designer
    • Network engineer
    • Network manager
    • Network administrator

    United Training is committed to working as a partner with our clients. Choose United Training and take advantage of the following benefits.

    • Robust Public Enrollment Schedule. Enjoy access to hundreds of Guaranteed to Run dates across a diverse catalog of course titles.
    • Private Group Training. Let our world-class instructors come to you to deliver training at your place of business or we can present to your team online using our Virtual Instructor-Led Training platform.
    • Custom Training Solutions. Our subject matter experts can customize the class to specifically address the unique goals of your team.
    • Free Re-Takes. Most completed United Training courses carry our unbeatable Learning Guarantee. This guarantee allows students to repeat most United Training courses, if they are the same version, FREE OF CHARGE, within six months of completion of the courses. Exceptions: Cisco, Citrix, VMware, Red Hat, and courses provided by affiliated 3rd party training providers.

    Course Prerequisites

    • Basic understanding of networking technologies
    • Basic understanding of voice and video
    • Cisco Unified Communications Manager experience including single site dial plan, single Public Switched Telephone Network (PSTN) gateway, and Session Initiation Protocol (SIP) trunks.

    Agenda

    1 - Lessons

    • Configuring and Troubleshooting Cisco Unity Connection Integration
    • Configuring and Troubleshooting Cisco Unity Connection Call Handlers
    • Troubleshooting Cisco Unity Connection
    • Configuring and Troubleshooting Cisco Unity Express
    • Configuring Single Sign-On (SSO) for Cisco Unified Communications Applications
    • Integrating Cisco Unified Communications Manager IM and Presence and Cisco Jabber
    • Customizing Cisco Unified Communications Manager IM and Presence and Cisco Jabber Functionality
    • Configuring Cisco Unified Communications Manager IM and Presence Service Compliance and Message Archiving
    • Troubleshooting Cisco Unified Communications Manager IM and Presence Service
    • Integrating Cisco Unified Attendant Console Advanced
    • Implementing Call Recording and Monitoring

    2 - Lab Outline

    • Integrate and Set Up Cisco Unity Connection
    • Configure Cisco Unity Connection Call Handlers
    • Implement Toll Fraud Prevention
    • Troubleshoot Cisco Unity Connection Call Handlers
    • Troubleshoot Cisco Unity Connection
    • Configure Cisco Unity Express
    • Troubleshoot Cisco Unity Express
    • Configure Cisco Unified Communications Manager IM and Presence High Availability
    • Implement Cisco Jabber
    • Configure Centralized Cisco Unified Communications Manager IM and Presence
    • Configure Cisco Unified Communications Manager IM and Presence Service Functionality
    • Enable Message Archiving and Chat Rooms
    • Troubleshoot the Cisco Unified Communications IM and Presence Database Connection
    • Troubleshoot Cisco Unified Communications Manager IM and Presence High Availability
    • Troubleshoot Cisco Unified Communications Manager IM and Presence Service
    • Integrate Cisco Unified Attendant Console Advanced
    • Implement Call Recording and Monitoring Using a Switched Port Analyzer (SPAN)-based Solution
    • Implement Cisco Unified Communications Manager Call Recording and Monitoring
     

    Upcoming Class Dates and Times

    Aug 28, 29, 30, 31, Sep 1
    9:00 AM - 5:00 PM
    ENROLL $4,195.00
    Nov 27, 28, 29, 30, Dec 1
    9:00 AM - 5:00 PM
    ENROLL $4,195.00
     


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