Administering Cisco Unified Communications Manager (ACUCM with AUC)

 5 Days
Delivery Methods
 VILT    Private Group

Administering Cisco Unified Communications Manager (ACUCM with AUC) is a 5-day training program that provides system administrators and networking professionals with an understanding of the Cisco Unified Communications Manager System. This course teaches the concepts of IP telephony based in system administration, including its function, features, and configuration. This is an entry-level course that begins with the basic concepts of IP telephony and very quickly moves the learner forward into an understanding of system concepts: clustering, creation of phones and users, route plans, digit manipulation, media resources, and phone features, which are all important to supporting IP telephony in the enterprise network. This UC training course focuses on Cisco Unified Communications Manager v12 x. All labs are using CUCM v12.x.


Upcoming Class Dates and Times

Dec 19  - Dec 22, 2022
9:00AM - 5:00PM Central
5 Days
Virtual Instructor Led
Jan 16  - Jan 20, 2023
9:00AM - 5:00PM Central
5 Days
Virtual Instructor Led
Mar 06  - Mar 10, 2023
9:00AM - 5:00PM Central
5 Days
Virtual Instructor Led
May 22  - May 26, 2023
9:00AM - 5:00PM Central
5 Days
Virtual Instructor Led

Who Should Attend

  • Phone network administrators
  • Data system administrators
  • Entry-level network engineers
  • Administrators
  • IT support personnel
  • Helpdesk support staff
  • Course Objectives

    • Describe the Cisco Unified Communications Manager network, service, and features
    • Understand the importance of and configuration of redundancy and high availability in the enterprise network
    • Describe user configuration and the user web interface
    • Explain basic phone options and the use of BAT
    • Explain the route plan and on-net/off-net calling
    • Describe the various media resources, including conferencing and MOH
    • Describe the basic phone features and use of hunt groups
    • Explain the function of Cisco Unity Connection and the various interfaces that are used to access the system
    • Describe the components that are required for user call processing by Cisco Unity Connection
    • Implement the various features and options that are available to users in Cisco Unity Connection
    • Use the various applications, tools, and reports that are available in Cisco Unity Connection


    1 - ACUCM Course Outline
    • Module 1: Introduction to IP Telephony
    • Lesson 1: Exploring IP Telephony
    • Lesson 2: Describing Deployment Models
    • Lesson 3: Understanding Advanced Multisite Features

    • Module 2: Defining the Basic Configuration
    • Lesson 1: Logging In to Cisco Unified Communications Manager
    • Lesson 2: Examining Basic Server Configuration
    • Lesson 3: Describing Multilevel Administration
    • Lesson 4: Configuring DRS Backup and Restore Procedures

    • Module 3: User Administration
    • Lesson 1: Understanding User Configuration
    • Lesson 2: Using the User Web Pages

    • Module 4: Exploring Phone Registration and Cisco Unified IP Phones
    • Lesson 1: Configuring System Parameters
    • Lesson 2: Supporting Cisco Unified IP Phones
    • Lesson 3: Exploring Phone Registration and IP Phone Communications
    • Lesson 4: Utilizing the Bulk Administration Tool (BAT)

    • Module 5: Basic Route Plan Configuration
    • Lesson 1: Implementing Dial Plan Connectivity
    • Lesson 2: Creating Route Plans

    • Module 6: Route Filters and Digit Manipulation
    • Lesson 1: Configuring Translation Patterns and Route Filters
    • Lesson 2: Implementing Digit Manipulation

    • Module 7: Class of Control
    • Lesson 1: Defining Class of Control
    • Lesson 2: Using Class of Control Features

    • Module 8: Understanding Media Resources
    • Lesson 1: Defining Media Resources
    • Lesson 2: Exploring Media Resource Management

    • Module 9: Features and Services
    • Lesson 1: Describing Basic Features
    • Lesson 2: Exploring Hunt Groups
    • Lesson 3: Describing Phone Services
    2 - AUC Course Outline
    • Module 1: Introduction to Cisco Unity Connection
    • Lesson 1: Overview of Cisco Unity Connection
    • Lesson 2: Navigating Cisco Unity Connection
    • Lesson 3: Understanding Call Handlers, Users, and Call Flow

    • Module 2: Configuration of Users and Contacts
    • Lesson 1: Explaining Users and Contacts
    • Lesson 2: Managing Multiple Users

    • Module 3: Implementation of Features
    • Lesson 1: Implementing the Dial Plan
    • Lesson 2: Understanding User Features
    • Lesson 3: Accessing Voice Messaging and User Features

    • Module 4: Use of Cisco Unity Connection Applications, Tools and Reports
    • Lesson 1: Designing an Audiotext Application
    • Lesson 2: Using Cisco Unity Connection Tools and Reports
    • Lesson 3: Using the DRS


  • Basic knowledge of IP and networking or voice networks is suggested, but not required
  • Basic knowledge of the Windows desktop environment
  • Basic understanding of fundamental terms and concepts of computer networking, including LANs, WANs, and IP switching and routing.
  • Basic knowledge of traditional PSTN operations and technologies, including PBX and voice-mail administration tasks
  • Basic understanding of Cisco Unified Communications Manager

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