Business Process Management Foundations

Price
$795.00

Duration
1 Day

 

Delivery Methods
Virtual Instructor Led
Private Group

Course Overview

To maintain competitiveness in local and international markets, formally managing your business processes is increasingly essential. This course explores the need for a business process focus, the essential steps for process management, and the critical success factors for making the effort successful. It provides a practical framework for understanding processes, using and developing metrics to manage processes, and describes the role of the Process Owner. Presented in a methodology-neutral way, participants can easily apply the knowledge and skills to any environment and use the techniques immediately upon leaving class.

Course Objectives

  • Learn an industry-standard BPM approach that encompasses Process Modeling, Process Analysis and Design, Process Performance Management, and Process Transformation.
  • Identify various models and modeling notations that can be used to help you analyze the process.
  • Understand how to apply three basic design optimization principles in designing improved processes.
  • Determine appropriate metrics for analyzing business processes that provide sufficient insights into process effectiveness.
  • Identify ways people resist and adapt to changing processes.
  • List various process management technologies that can be used to manage business processes.

Who Should Attend?

Process and business analysts, business process owners and executives, project managers, general business staff, and anyone who needs the skills to improve and/or manage business processes.

United Training is committed to working as a partner with our clients. Choose United Training and take advantage of the following benefits.

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Learning Credits: Learning Credits can be purchased well in advance of your training date to avoid having to commit to specific courses or dates. Learning Credits allow you to secure your training budget for an entire year while eliminating the administrative headache of paying for individual classes. They can also be redeemed for a full year from the date of purchase. If you have previously purchased a Learning Credit agreement with United Training, you may use a portion of your agreement to pay for this class.

Training Coupons: Previously purchased Training Coupons can be redeemed for eligible courses. If you have previously purchased a Technical or Application Training Coupon pool with United Training, you may use your coupons to pay for this class.

Corporate Tech Pass: Our Corporate Tech Pass includes unlimited attendance for a single person, in the following Virtual Instructor Led course types: Microsoft Office, Microsoft Technical, CompTIA, Project Management, SharePoint, ITIL, Certified Ethical Hacker, Certified Hacking Forensics Investigator, Java, Professional Development Courses and more. The full list of eligible course titles can be found at https://unitedtraining.com/eligible.

Training Passport: A Training Passport allows you to secure up to 20 days of training to use at any time over 12 months. Your training days can be used by one member of your organization or split up among multiple employees. This course can be taken as part of your previously purchased Training Passport.

If you have questions about Learning Credits, Technical or Application Coupons, our Corporate Tech Pass, or our Training Passport, please contact your Account Manager.

Course Prerequisites

There are no prerequisites for this course.

Agenda

1 - Business Process Management (BPM) Overview

  • Terms and key concepts
  • BPM life cycle & framework
  • BPM critical success factors
  • Core BPM Roles

2 - Business Process Modeling

  • Process modeling overview
  • Benefits of modeling
  • Common models

3 - Business Process Analysis

  • Analysis steps
  • Tools & techniques to analyze processes
  • Value-added vs waste in process
  • Metrics and measures to analyze processes

4 - Business Process Design

  • Introduction to process design principles
  • Process design principles
  • Business process improvement

5 - Business Process Transformation Mgmt.

  • Process transformation
  • Models and stages of change
  • Overcoming resistance
  • Transformation tips

6 - Business Process Performance Mgmt.

  • Case for monitoring processes
  • Business intelligence
  • BPM control plans
  • Metrics vs. measures
 

Upcoming Class Dates and Times

Sep 19
8:30 AM - 4:30 PM
ENROLL $795.00
 


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