iOS Support Essentials

Price
$1,195.00 USD

Duration
2 Days

 

Delivery Methods
Virtual Instructor Led
Private Group

Course Overview

iOS Support Essentials is a two-day core class to teach you how to use and support iOS and how to get the most out of your iPhone or iPad. Students will learn how to share files, create documents, surf the web, back up and restore data, stay secure and keep software up to date, among other topics.

Who Should Attend?

iOS Support Essentials is designed for all users of iOS, from new users to experienced IT Support staff who now have to support iOS devices. All exercises will be demonstrated in-class by the instructor. Students who have their own iPads or iPhones may bring them and follow along, but this is not necessary.
  • Top-rated instructors: Our crew of subject matter experts have an average instructor rating of 4.8 out of 5 across thousands of reviews.
  • Authorized content: We maintain more than 35 Authorized Training Partnerships with the top players in tech, ensuring your course materials contain the most relevant and up-to date information.
  • Interactive classroom participation: Our virtual training includes live lectures, demonstrations and virtual labs that allow you to participate in discussions with your instructor and fellow classmates to get real-time feedback.
  • Post Class Resources: Review your class content, catch up on any material you may have missed or perfect your new skills with access to resources after your course is complete.
  • Private Group Training: Let our world-class instructors deliver exclusive training courses just for your employees. Our private group training is designed to promote your team’s shared growth and skill development.
  • Tailored Training Solutions: Our subject matter experts can customize the class to specifically address the unique goals of your team.

Course Prerequisites

Students who attend iOS Support Essentials need not have any iPad or iPhone experience at all, but some familiarity with the iOS or other mobile OSes can help.

Agenda

1 - Basic features & troubleshooting

  • iOS Versions Compared
  • Power Management
  • Activating, Upgrading or Downgrading iOS
  • Backing Up & Restoring Data
  • Multitasking & Splitscreen
  • Background Refresh & Data Usage
  • Motion Coprocessor

2 - Email, Contacts & Collaboration

  • AppleID
  • Email, General Practices
  • Microsoft Exchange
  • Active Sync
  • iCloud & iCloud Family
  • Contacts
  • Calendars
  • Managing Notifications
  • Sharepoint & Wikis
  • Facetime

3 - Multimedia & Presenting

  • Camera & Video
  • Photos & Photostream
  • Connecting to a TV or Projector
  • AppleTV
  • AirPlay & Alternatives
  • Home Sharing

4 - Apps & Files

  • App Store
  • The iOS File System
  • Sharing Files Between Apps
  • AirDrop
  • DropBox, Google & Other Cloud Services
  • Editing Text
  • iBooks, E-books & PDF

5 - Security

  • Unlocking & Jailbreaking
  • Passcode & Encryption
  • TouchID
  • Restrictions
  • Guided Access
  • Find My iPad/iPhone and Location Services
  • Apple Wallet & ApplePay
  • Network Security for Business
  • App Security
  • Physical Security
  • Private Browsing
  • Standards Compliance

6 - Shortcuts & Accessibility

  • Extensions & Keyboards
  • Entering & Editing Text
  • Zooming & Inverting the Display
  • VoiceOver
  • Dictation & Siri

7 - Custom Apps

  • The App Store Inside & Out
  • Volume Purchase Program
  • Custom B2B Apps
  • Buy or Develop In-House?
  • Dashcode
  • Xcode
  • iOS Developer Program
 

Get in touch to schedule training for your team
We can enroll multiple students in an upcoming class or schedule a dedicated private training event designed to meet your organization’s needs.

 



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