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leadership professional development

  • Business Skills
    In this course, students will develop a core set of soft skills by managing and looking at the way people interact and seeing things in a new light.
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  • Business Skills
    In this course, students will learn about accounting fundamentals.
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  • Work has been transformed by technology and globalization. Business writing has changed as a result and more than ever before, work involves writing. Effective business writing can increase productivity and the success of your team. Ineffective business writing can lead to confusion and inefficiency. As team members access their work from more locations and the boundary arounds the workspace is blurred, the risk of poorly formed language escaping the context of the company has increased. When you're fumbling for words and pressed for time, you might be tempted to dismiss good business writing as a luxury. But it's a skill you must cultivate to succeed: You'll lose time, money, and influence if your e-mails, proposals, and other important documents fail to win people over.

    This two-day workshop will give participants the tools to become better writers. In business writing, the language is concrete, the point of view is clear, and the objectives are clearly stated. Business writing is purposeful and seeks to communicate across; across teams and departments, across disciplines, backgrounds and even cultures, languages, and time-zones. Good writing is hard work, and even the best writers get discouraged. However, with practice you can feel more confident about your own writing. The tools in this course are designed to help you get your writing done faster and with more confidence.
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  • Business Skills
    In this course, students will grow in their understanding of business ethics, their impact on all business levels and how all who interact with the company influence the development of a company business ethic.
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  • Business Skills
    This course examines the basics, most importantly to be considerate of others, dress/appearance, the workplace versus social situations, business meetings, proper introductions and 'the handshake', conversation skills/small talk, & much more.
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  • Project Management
    In this course, students will learn about and prepare for the Certified Associate in Project Management (CAPM) certification exam from the Project Management Institute, Inc. (PMI)®. NOTE: This course will earn you 28 PDUs.
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  • Business Skills
    This workshop will give all participants an understanding of how change is implemented and some tools for managing their reactions to change.
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  • Business Skills
    You are in your office looking over your performance report and it happened again. Your low performing employee failed to meet quota this month even after you spoke with them about the importance of meeting goals. This employee has a great attitude and you know they can do better. You just do not know how to motivate them to reach the goal. Money used to work, but that has worn off. You are baffled and you know being frustrated makes matters worse. What do you do?
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  • Business Skills
    For the better part of every day, we are communicating to and with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look you give the cat, it all means something. This workshop will help participants understand the different methods of communication and how to make the most of each of them.
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  • Business Skills
    Participants will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. If left unchecked or not resolved it can lead to lost production, absences, attrition, and even lawsuits.
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  • Business Skills
    This workshop will give students an overview of the creative problem solving process, as well as key problem solving tools that they can use every day. Skills such as brainstorming, information gathering, & analyzing data will be covered during class.
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  • Business Skills
    In this course, students will learn develop their ability to analyze and evaluate information.
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  • Business Skills
    As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier.
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  • Business Skills
    In this course, students will learn about e-mail policies and learn how to write professional e-mail memos that convey appropriate messages.
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  • Business Skills
    This course will assist students in understanding and implementing strategies that will help to motivate their work force.
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  • Business Skills
    In this course, learn how to develop and monitor service standards to support exceptional customer service; build customer service teams; understand your customers and how they measure service; and how to develop customer loyalty with your customers.
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  • Business Skills
    Identify customer types, set customer expectations and maintain a positive attitude when working with customers.
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  • Business Skills
    In this course, students will explore what facilitation is all about and learn effective ways to facilitate small meetings.
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  • Communication & Interpersonal
    Organizations operate across a rich, diverse and changing landscape. The new workplace is a diverse collection of individuals proud of who they are: their gender, their sexual orientation, their religion, their ethnic background, and all the other components that make an individual unique. Leaders need to help these diverse individuals work as a team. Failing to embrace diversity can also have serious legal costs for corporations. Leaders provide techniques for communicating across cultures, building teams, promoting multiculturalism in the organization, and leveraging the global talent pool.
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  • Business Skills
    You learned the rules of grammar in school, but now you'd like to refresh and refine your grammar usage for your professional life. You need to state your ideas clearly and concisely in written communications and present yourself in a professional manner. In this course, you will review the rules of grammar, identify common grammar errors, and refine your business writing style. Improving your grammar will help you deliver polished and professional written communications. Correct grammar and a refined, concise writing style can help you clearly express your ideas to others, streamline the directions and instructions that you deliver, and create impressive presentations and reports.
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  • Business Skills
    In this course, students will gain a valuable skill set to deal with difficult customers in various situations.
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  • Business Skills
    We’ve all met that dynamic, charismatic person that just has a way with others, and has a way of being remembered. This workshop will help participants work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations.
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  • ITML Institute
    The ITMLE Certification Bootcamp is ideal for seasoned IT Managers and IT Directors (Managers of Managers) wanting to enhance their current job performance, position them for promotion, accelerate their upward mobility and get a seat at the business strategy/decision making table. NOTE: The course fee includes the cost of the ITMLE© certification exam.
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  • ITML Institute
    The ITMLP Certification Boot Camp workshop contains a collection of key IT topics designed to increase the effectiveness of soon-to-be, new, and experienced first-line IT Managers, by: Widening their knowledge of IT, Discussing strategies to maximize user support and satisfaction, Providing insights into IT innovation and technology trends, Providing information on the use of various IT best-practices. NOTE: The course fee includes the cost of the ITMLP© certification exam.
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  • Business Skills
    Once you learn the techniques of true Leadership And Influence, you will be able to build the confidence it takes to take the lead.
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  • Business Skills
    Although people often think of boardrooms, suits, and million dollar deals when they hear the word “negotiation,” the truth is that we negotiate all the time. For example, have you ever - Decided where to eat with a group of friends? - Decided on chore assignments with your family? - Asked your boss for a raise? These are all situations that involve negotiating! This workshop will give participants an understanding of the phases of negotiation, tools to use during a negotiation, and ways to build win-win solutions for all those involved.
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  • Business Skills
    Developing good Organizational Skill is an investment that will provide benefits for years. To be successful means to be organized. These skills will filter through all aspects of your participants professional and personal lives.
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  • Business Skills
    In this course, students learn to identify and manage difficult employees, monitor their behavior, develop clear and effective communications techniques, give and receive feedback, identify workplace conflicts and present resolutions.
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  • Business Skills
    This course is intended for individuals who want to maximize their personal productivity.
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  • Business Skills
    This program can benefit anyone who presents; a trainer, a meeting facilitator, speaker, or seminar discussion leader. No matter which role you are assuming, this workshop will help you become more efficient and proficient with the skills of providing information to others.
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  • Business Skills
    This course, based on PMI®’s PMBOK® Guide, Sixth Edition, focuses on both improving the efficiency and effectiveness of all project-related communications, from initial planning through closure. It also examines best practices for identifying and engaging stakeholders, a critical component for successful project. Participants will apply all course principles to a work-related case study taken directly from their work environment. NOTE: This course will earn you 14 PDUs.
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  • Project Management
    Over a million people in 170 countries hold the highly respected PMP® credential. This course prepares participants for the concepts found on the PMP® certification exam, effective January 2, 2021. As a Premier-Level Authorized Training Partner (ATP 3446) with the Project Management Institute (PMI®), Pinnacle Professional Development, LLC provides students with course materials specifically written by the PMI®, including a student manual with 300+ pages, a 200 question cloned PMP® exam, and over 500 additional practice questions using our proprietary online exam simulator. Only Premier-Level ATPs can provide participants with these exclusive, PMI®-authored materials. Participants also receive additional, valuable exam prep resources written by Pinnacle Professional Development, LLC experts. The PMP® exam is generally viewed as notoriously difficult. Maximize your chances of passing on the first attempt by trusting Pinnacle Professional Development, LLC. Over the past 20 years, we’ve helped thousands of candidates earn their PMP® certification. Participants will earn 35 contact hours/35 PDUs This fully satisfies the PMI training requirements to sit for the PMP® exam. This class can be run virtually (live) or in person at your location.
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  • Business Skills
    This course provides participants with tools and techniques to help them determine and deliver products, services, and results that meet requirements, expectations, and deadlines. NOTE: This course will earn you 14 PDUs.
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  • Business Skills
    In this course, students will develop the skills required to be more efficient and proficient supervisors.
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  • Business Skills
    This workshop will encourage you to explore the different aspects of a team, as well as ways that they can become a top-notch team performer.
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  • Business Skills
    In this course, students will learn about different types of calls and the etiquette associated with them.
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  • Business Skills
    Working in a home office requires a unique set of skills. Remote or virtual employees have additional challenges created by not being in a centralized office. Communication issues alone make it a challenging job and recognizing these challenges will help your participants become great teleworkers. Through the Art of Working Remotely your employees will see a great improvement in their performance and well-being. Being a teleworker does have the advantages of flexible schedules, no commute, and saving the company money. Your participants will establish the additional skills needed to be successful in their work from home environment.
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  • Business Skills
    Time management training most often begins with setting goals. These goals are recorded and may be broken down into a project, an action plan, or a simple task list. Activities are then rated based on urgency and importance, priorities assigned, and deadlines set. This process results in a plan with a task list or calendar of activities. Routine and recurring tasks are often given less focus to free time to work on tasks that contribute to important goals. This entire process is supported by a skill set that should include personal motivation, delegation skills, organization tools, and crisis management.
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