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Live, instructor-led, one hour classes.
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Work has been transformed by technology and globalization. Business writing has changed as a result and more than ever before, work involves writing. Effective business writing can increase productivity and the success of yo…
VILT 2 Days
In this course, students will develop a core set of soft skills by managing and looking at the way people interact and seeing things in a new light.
VILT 1 Day
In this course, students will learn about accounting fundamentals.
VILT 1 Day
In this course, students will grow in their understanding of business ethics, their impact on all business levels and how all who interact with the company influence the development of a company business ethic.
VILT 1 Day
This course examines the basics, most importantly to be considerate of others, dress/appearance, the workplace versus social situations, business meetings, proper introductions and 'the handshake', conversation skills/small …
VILT 1 Day
This workshop will give all participants an understanding of how change is implemented and some tools for managing their reactions to change.
VILT 1 Day
You are in your office looking over your performance report and it happened again. Your low performing employee failed to meet quota this month even after you spoke with them about the importance of meeting goals. This emplo…
VILT 1 Day
For the better part of every day, we are communicating to and with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look you give …
VILT 1 Day
Participants will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. If left unchecked or not resolved it can lead to lost production, absences, attrition, and even lawsuits.
VILT 1 Day
This workshop will give students an overview of the creative problem solving process, as well as key problem solving tools that they can use every day. Skills such as brainstorming, information gathering, & analyzing data wi…
VILT 1 Day
In this course, students will learn develop their ability to analyze and evaluate information.
VILT 1 Day
As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in …
VILT 1 Day
In this course, students will learn about e-mail policies and learn how to write professional e-mail memos that convey appropriate messages.
VILT 1 Day
This course will assist students in understanding and implementing strategies that will help to motivate their work force.
VILT 1 Day
In this course, learn how to develop and monitor service standards to support exceptional customer service; build customer service teams; understand your customers and how they measure service; and how to develop customer lo…
VILT 1 Day
Identify customer types, set customer expectations and maintain a positive attitude when working with customers.
VILT 1 Day
In this course, students will explore what facilitation is all about and learn effective ways to facilitate small meetings.
VILT 1 Day
You learned the rules of grammar in school, but now you'd like to refresh and refine your grammar usage for your professional life. You need to state your ideas clearly and concisely in written communications and present you…
VILT 1 Day
In this course, students will gain a valuable skill set to deal with difficult customers in various situations.
VILT 1 Day
We’ve all met that dynamic, charismatic person that just has a way with others, and has a way of being remembered. This workshop will help participants work towards being that unforgettable person by providing communication …
VILT 1 Day
Once you learn the techniques of true Leadership And Influence, you will be able to build the confidence it takes to take the lead.
VILT 1 Day
Although people often think of boardrooms, suits, and million dollar deals when they hear the word “negotiation,” the truth is that we negotiate all the time. For example, have you ever - Decided where to eat with a grou…
VILT 1 Day
Developing good Organizational Skill is an investment that will provide benefits for years. To be successful means to be organized. These skills will filter through all aspects of your participants professional and personal …
VILT 1 Day
In this course, students learn to identify and manage difficult employees, monitor their behavior, develop clear and effective communications techniques, give and receive feedback, identify workplace conflicts and present re…
VILT 1 Day
This course is intended for individuals who want to maximize their personal productivity.
VILT 1 Day
This program can benefit anyone who presents; a trainer, a meeting facilitator, speaker, or seminar discussion leader. No matter which role you are assuming, this workshop will help you become more efficient and proficient w…
VILT 1 Day
This course, based on PMI®’s PMBOK® Guide, Sixth Edition, focuses on both improving the efficiency and effectiveness of all project-related communications, from initial planning through closure. It also examines best practic…
VILT 2 Days
This course provides participants with tools and techniques to help them determine and deliver products, services, and results that meet requirements, expectations, and deadlines. NOTE: This course will earn you 14 PDUs.
VILT 2 Days
In this course, students will develop the skills required to be more efficient and proficient supervisors.
VILT 1 Day
This workshop will encourage you to explore the different aspects of a team, as well as ways that they can become a top-notch team performer.
VILT 1 Day
In this course, students will learn about different types of calls and the etiquette associated with them.
VILT 1 Day
Working in a home office requires a unique set of skills. Remote or virtual employees have additional challenges created by not being in a centralized office. Communication issues alone make it a challenging job and recogniz…
VILT 0.5 Days
Time management training most often begins with setting goals. These goals are recorded and may be broken down into a project, an action plan, or a simple task list. Activities are then rated based on urgency and importance,…
VILT 1 Day
Organizations operate across a rich, diverse and changing landscape. The new workplace is a diverse collection of individuals proud of who they are: their gender, their sexual orientation, their religion, their ethnic backgr…
VILT 2 Days
The ITMLE Certification Bootcamp is ideal for seasoned IT Managers and IT Directors (Managers of Managers) wanting to enhance their current job performance, position them for promotion, accelerate their upward mobility and g…
VILT 3 Days
The ITMLP Certification Boot Camp workshop contains a collection of key IT topics designed to increase the effectiveness of soon-to-be, new, and experienced first-line IT Managers, by: Widening their knowledge of IT, Discuss…
VILT 3 Days
In this course, students will learn about and prepare for the Certified Associate in Project Management (CAPM) certification exam from the Project Management Institute, Inc. (PMI)®. NOTE: This course will earn you 28 PDUs.
VILT 4 Days
Over a million people in 170 countries hold the highly respected PMP® credential. This course prepares participants for the concepts found on the PMP® certification exam, effective January 2, 2021. As a Premier-Level Authori…
VILT 5 Days