In this course, students will develop a core set of soft skills by managing and looking at the way people interact and seeing things in a new light.

In this course, students will learn about accounting fundamentals.

In this course, students will grow in their understanding of business ethics, their impact on all business levels and how all who interact with the company influence the development of a company business ethic.

This course examines the basics, most importantly to be considerate of others, dress/appearance, the workplace versus social situations, business meetings, proper introductions and 'the handshake', conversation skills/small talk, & much more.

The new workplace is a diverse collection of individuals proud of who they are: their gender, their sexual orientation, their religion, their ethnic background, and all the other components that make an individual unique. Leaders need to help these diverse individuals work as a team. Failing to embrace diversity can also have serious legal costs for corporations. Leaders provide techniques for communicating across cultures, building teams, promoting multiculturalism in the organization, and leveraging the global talent pool.

In this course, students will learn about and prepare for the Certified Associate in Project Management (CAPM) certification exam from the Project Management Institute, Inc. (PMI)®. NOTE: This course will earn you 28 PDUs.

This workshop will give all participants an understanding of how change is implemented and some tools for managing their reactions to change.

You are in your office looking over your performance report and it happened again. Your low performing employee failed to meet quota this month even after you spoke with them about the importance of meeting goals. This employee has a great attitude and you know they can do better. You just do not know how to motivate them to reach the goal. Money used to work, but that has worn off. You are baffled and you know being frustrated makes matters worse. What do you do?

For the better part of every day, we are communicating to and with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look you give the cat, it all means something. This workshop will help participants understand the different methods of communication and how to make the most of each of them.

Participants will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. If left unchecked or not resolved it can lead to lost production, absences, attrition, and even lawsuits.

Conflict is part of working together. Unresolved conflict undermines productivity, creates confusion and ill will and can lead to increased stress with physical and emotional consequences. Conflict Resolution is an opportunity to not only reduce these negative impacts, but also to cultivate a safe, civil workplace which allows a more creative, fully expressive, resilient and productive team. Each time we successfully resolve a conflict together, we improve the conditions for Civility.

In this two-day course we will explore a model for conflict resolution that relies on Positive Assertiveness, Emotional Intelligence and Facilitation.

This workshop will give students an overview of the creative problem solving process, as well as key problem solving tools that they can use every day. Skills such as brainstorming, information gathering, & analyzing data will be covered during class.

In this course, students will learn develop their ability to analyze and evaluate information.

Evaluating information, making decisions and problem solving happens continually. On average we make as many as 50 decisions before we start work every day. Despite all the natural decision making that goes on and the problem solving we do, some people are very uncomfortable with having to make decisions. The answer rests in our ability to identify options, research, take time to define critical thinking means and learn these skills. The ability to clearly reason through problems and to present arguments in a logical, compelling way has become a key skill for survival as a leader. Using these processes to lead can take the anxiety out of problem solving and make decisions.

As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier.

In this course, students will learn about e-mail policies and learn how to write professional e-mail memos that convey appropriate messages.

Emotional intelligence, also called EQ, is the ability to be aware of, recognize and to manage emotions in themselves and others. and relationships. It’s a pivotal factor in personal and professional success. To discern between different feelings and label them appropriately, use emotional information to guide thinking and behavior, and manage and/or adjust emotions to adapt to environments and achieve one's goal.

This workshop is based on the emotional intelligence model derived from Daniel Goleman’s work that is comprised by four domains: self-awareness, self-management, social awareness and relationship management. Nested within these are learnable competencies that enable us to improve performance in our personal lives, at work and as a leader.

This course will assist students in understanding and implementing strategies that will help to motivate their work force.

In this course, learn how to develop and monitor service standards to support exceptional customer service; build customer service teams; understand your customers and how they measure service; and how to develop customer loyalty with your customers.

Identify customer types, set customer expectations and maintain a positive attitude when working with customers.

In this course, students will explore what facilitation is all about and learn effective ways to facilitate small meetings.

You learned the rules of grammar in school, but now you'd like to refresh and refine your grammar usage for your professional life. You need to state your ideas clearly and concisely in written communications and present yourself in a professional manner. In this course, you will review the rules of grammar, identify common grammar errors, and refine your business writing style. Improving your grammar will help you deliver polished and professional written communications. Correct grammar and a refined, concise writing style can help you clearly express your ideas to others, streamline the directions and instructions that you deliver, and create impressive presentations and reports.

In this course, students will gain a valuable skill set to deal with difficult customers in various situations.

We’ve all met that dynamic, charismatic person that just has a way with others, and has a way of being remembered. This workshop will help participants work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations.

The ITMLE Certification Bootcamp is ideal for seasoned IT Managers and IT Directors (Managers of Managers) wanting to enhance their current job performance, position them for promotion, accelerate their upward mobility and get a seat at the business strategy/decision making table. NOTE: The course fee includes the cost of the ITMLE© certification exam.

The ITMLP Certification Boot Camp workshop contains a collection of key IT topics designed to increase the effectiveness of soon-to-be, new, and experienced first-line IT Managers, by: Widening their knowledge of IT, Discussing strategies to maximize user support and satisfaction, Providing insights into IT innovation and technology trends, Providing information on the use of various IT best-practices. NOTE: The course fee includes the cost of the ITMLP© certification exam.

Once you learn the techniques of true Leadership And Influence, you will be able to build the confidence it takes to take the lead.

When you nurture and inspire your team, you give them the confidence to do their jobs well. You want to provide guidance and motivation, while showing integrity and modeling the behaviors you want to see in your team. Learn what you need to enhance your skills and transform into a great leader. At its core, leadership means setting goals, lighting a path, and persuading others to follow. Leaders must get their message out in a way that inspires, make the most of their limited time, and build roads to precious resources. Learn to craft and deliver your message, to clearly communicate to your audience. They must negotiate alliances, improve their colleagues, and align the ambitions. By accepting the challenge to lead, you come to realize that the only limits are those you place on yourself.

Mobile workers account for nearly three quarters of the workforce in the United States. Attendees will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives. This session will provide a list of elements to include in a virtual workplace strategy. Setting employees up for telework and tips for managing performance will also be covered. Participants will consider what tools they can incorporate into their virtual workplace program. Participants will learn about Tuckman and Jensen’s five stages of team development and how to apply leadership techniques. To begin the course, participants will learn some terms related to the virtual workplace. Participants will also explore some advantages and disadvantages that the virtual workplace can have. This session will give participants some guidelines for scheduling and conducting team meetings.

With a host of new challenges and responsibilities to tackle, new supervisors need adjust to their new role. Learning how to supervise your new employees on a trial and error basis can lead to discouragement. This course can help you overcome many of the problems a new supervisor may encounter, and to set the groundwork for a successful change in your working life!

We all negotiate. Negotiating is about resolving differences to save time and money, develop a higher degree of satisfaction earn greater respect. Negotiating is a fundamental life skill. Whether you are working on a project or fulfilling support duties, this workshop will provide you with a basic comfort level to negotiate in any situation. This interactive workshop includes techniques to promote effective communication and gives you techniques for turning face-to-face confrontation into side-by-side problem solving.

Although people often think of boardrooms, suits, and million dollar deals when they hear the word “negotiation,” the truth is that we negotiate all the time. For example, have you ever - Decided where to eat with a group of friends? - Decided on chore assignments with your family? - Asked your boss for a raise? These are all situations that involve negotiating! This workshop will give participants an understanding of the phases of negotiation, tools to use during a negotiation, and ways to build win-win solutions for all those involved.

Developing good Organizational Skill is an investment that will provide benefits for years. To be successful means to be organized. These skills will filter through all aspects of your participants professional and personal lives.

In this course, students learn to identify and manage difficult employees, monitor their behavior, develop clear and effective communications techniques, give and receive feedback, identify workplace conflicts and present resolutions.

This course is intended for individuals who want to maximize their personal productivity.

Positive Assertiveness is both a communication style and behavior pattern that is fully expressive without being either dominant or passive. According to the tenets of Transactional Analysis, disruptive and unproductive behaviors arise from non-assertive behaviors. On the other hand, organizations that foster positive assertiveness benefit from increased agility, better decision making, higher job mobility and job satisfaction and improved flow of critical information. The personal benefits of Positive Assertiveness include a greater sense of well-being, decreased stress and more focused self-development. This course focuses on the practices of emotional intelligence and self-governance that allow a posture of Positive Assertiveness. Tactics and techniques to use Positive Assertiveness to influence and elevate team members out of disruptive or counter-productive behaviors.

This program can benefit anyone who presents; a trainer, a meeting facilitator, speaker, or seminar discussion leader. No matter which role you are assuming, this workshop will help you become more efficient and proficient with the skills of providing information to others.

This course, based on PMI®’s PMBOK® Guide, Sixth Edition, focuses on both improving the efficiency and effectiveness of all project-related communications, from initial planning through closure. It also examines best practices for identifying and engaging stakeholders, a critical component for successful project. Participants will apply all course principles to a work-related case study taken directly from their work environment. NOTE: This course will earn you 14 PDUs.

Over a million people in 170 countries hold the highly respected PMP® credential. This course prepares participants for the concepts found on the PMP® certification exam, effective January 2, 2021. As a Premier-Level Authorized Training Partner (ATP 3446) with the Project Management Institute (PMI®), Pinnacle Professional Development, LLC provides students with course materials specifically written by the PMI®, including a student manual with 300+ pages, a 200 question cloned PMP® exam, and over 500 additional practice questions using our proprietary online exam simulator. Only Premier-Level ATPs can provide participants with these exclusive, PMI®-authored materials. Participants also receive additional, valuable exam prep resources written by Pinnacle Professional Development, LLC experts. The PMP® exam is generally viewed as notoriously difficult. Maximize your chances of passing on the first attempt by trusting Pinnacle Professional Development, LLC. Over the past 20 years, we’ve helped thousands of candidates earn their PMP® certification. Participants will earn 35 contact hours/35 PDUs This fully satisfies the PMI training requirements to sit for the PMP® exam. This class can be run virtually (live) or in person at your location.

This course provides participants with tools and techniques to help them determine and deliver products, services, and results that meet requirements, expectations, and deadlines. NOTE: This course will earn you 14 PDUs.

In this course, students will develop the skills required to be more efficient and proficient supervisors.

This workshop will encourage you to explore the different aspects of a team, as well as ways that they can become a top-notch team performer.

In this course, students will learn about different types of calls and the etiquette associated with them.

Working in a home office requires a unique set of skills. Remote or virtual employees have additional challenges created by not being in a centralized office. Communication issues alone make it a challenging job and recognizing these challenges will help your participants become great teleworkers. Through the Art of Working Remotely your employees will see a great improvement in their performance and well-being. Being a teleworker does have the advantages of flexible schedules, no commute, and saving the company money. Your participants will establish the additional skills needed to be successful in their work from home environment.

Time management training most often begins with setting goals. These goals are recorded and may be broken down into a project, an action plan, or a simple task list. Activities are then rated based on urgency and importance, priorities assigned, and deadlines set. This process results in a plan with a task list or calendar of activities. Routine and recurring tasks are often given less focus to free time to work on tasks that contribute to important goals. This entire process is supported by a skill set that should include personal motivation, delegation skills, organization tools, and crisis management.

Time management training most often begins with setting goals and staying focused. The process of planning and controlling how much time to spend on specific activities. The ability to prioritize tasks to maximize personal efficiency in the workplace and decide which order to tackle tasks and chores to make sure you complete them on schedule. Effectively using goals and the ability to break down into a project, create an action plan, or a simple task list will improve your ability to manage your time. Learn to deal with a constant barrage of technology, people, and tasks that can contribute to that disorganization. Many people find that they flit from one task to another, trying to get everything done, but often falling short. You will learn how to make the most of your time by getting a handle on your workflow, workspace, using your planner effectively, and delegating some of your work to other people.

People have the unique ability to come together, specialize, organize, collaborate, delegate share experiences and learn. This instinctive drive to form teams may be our most effective evolutionary trait, allowing us to achieve continuous improvements in the face of change. The team knowledge and the wisdom and experience that we pass on has been exponentially enriched by technology. Our work relationships do more than allow us to achieve tasks, they allow us to innovate, grow and adapt to change. Change has never been so rapid or so vast as today. Our dynamic global economy is characterized by relentless change and an almost infinite and immediate access to information. Teams form and dissolve across languages, cultures, backgrounds, generations and disciplines. The ability to embrace this diversity and dynamicity will determine your ability to lead your teams to new successes and new opportunities.