Business Process Improvement

Price
$1,195.00

Duration
2 Days

 

Delivery Methods
Virtual Instructor Led
Private Group

Request More Information
Download Course Details
Course Details Only
Course Details & Schedule
Skip to Class Dates

Course Overview

Perhaps no other skill can yield such immediate results and payback than learning how to improve business processes. Business process improvement efforts can increase quality, reduce costs and waste, increase operational efficiency, and enhance productivity. This course explores the need for a business process focus, the essential steps for process improvement, and the critical success factors for making the effort successful. It provides a practical framework for improving processes, process improvement concepts and techniques, and valuable tips on how to introduce process change into the organization and to get the most from your process improvement effort.

Note: This course has been approved by PMI for 14 PDUs and by IIBA for 14 CDUs.

Course Objectives

  • Describe an industry-standard Business Process Management framework and how BPI fits into it.
  • Describe the purpose, benefits, and critical issues of Business Process Improvement (BPI).
  • Employ industry-standard techniques for analyzing the root cause of process problems.
  • Determine appropriate metrics for analyzing business processes.
  • Use process maps to discover and analyze process problems.
  • Design new processes using lean techniques that eliminate waste and maximize business value.
  • Use three standard principles to optimize process design.
  • Discuss the importance of monitoring and managing processes.
  • Identify key metrics for the ongoing monitoring and reporting of process performance and efficiency.
  • Facilitate the introduction of process change in the organization using practical techniques.

    • Who Should Attend?

    Process analysts, business analysts, project managers, business process owners, general business staff, and anyone who needs the skills to improve and/or manage business processes.

    United Training is committed to working as a partner with our clients. Choose United Training and take advantage of the following benefits.

    • Robust Public Enrollment Schedule. Enjoy access to hundreds of Guaranteed to Run dates across a diverse catalog of course titles.
    • Private Group Training. Let our world-class instructors come to you to deliver training at your place of business or we can present to your team online using our Virtual Instructor-Led Training platform.
    • Custom Training Solutions. Our subject matter experts can customize the class to specifically address the unique goals of your team.
    • Free Re-Takes. Most completed United Training courses carry our unbeatable Learning Guarantee. This guarantee allows students to repeat most United Training courses, if they are the same version, FREE OF CHARGE, within six months of completion of the courses. Exceptions: Cisco, Citrix, VMware, Red Hat, and courses provided by affiliated 3rd party training providers. Courses delivered by Watermark Learning, Pierian Training, and Project Management Academy can be retaken for 50% of retail price.

    Learning Credits: Learning Credits can be purchased well in advance of your training date to avoid having to commit to specific courses or dates. Learning Credits allow you to secure your training budget for an entire year while eliminating the administrative headache of paying for individual classes. They can also be redeemed for a full year from the date of purchase. If you have previously purchased a Learning Credit agreement with United Training, you may use a portion of your agreement to pay for this class.

    Corporate Tech Pass: Our Corporate Tech Pass includes unlimited attendance for a single person, in the following Virtual Instructor Led course types: Microsoft Office, Microsoft Technical, CompTIA, Project Management, SharePoint, ITIL, Certified Ethical Hacker, Certified Hacking Forensics Investigator, Java, Professional Development Courses and more. The full list of eligible course titles can be found at https://unitedtraining.com/eligible.

    If you have questions about Learning Credits or our Corporate Tech Pass, please contact your Account Manager.

    Course Prerequisites

    Experience in modeling business processes strongly encouraged. The course Business Process Modeling satisfies this prerequisite.

    Agenda

    1 - Business Process Improvement (BPI) Overview

    • Framework for business process management (BPM)
    • Business process improvement challenges
    • Case for business process improvement
    • Business process improvement benefits

    2 - Process Measurement

    • Analysis and metrics overview
    • What to measure
    • Benefits of measurement
    • Data types – attribute and variable
    • Data variation and data collection

    3 - Process Analysis

    • Analysis key concepts, steps, and challenges
    • Analysis Tools / Techniques (SIPOC, Value Stream map, Process map, BOLO, Pareto Chart, Histogram, Scatter Plot, Run Chart, Rolled throughput Yield, Castle Steps)

    4 - Process Design

    • Process Design Principles
    • Time optimization Techniques
    • Quality Optimization Techniques
    • Value Optimization Techniques
    • Common Design Flaws

    5 - Process Transformation

    • Identify transformation tasks
    • Four stages of change
    • Resistance to change

    6 - Process Performance Management

    • Data management
    • Displaying data
     

    Upcoming Class Dates and Times

    Feb 12,13
    8:30 AM - 4:30 PM
    ENROLL $1,195.00
    Weekday Sessions / Guaranteed to Run
    Virtual: Online - CST
    Jun 17,18
    8:30 AM - 4:30 PM
    ENROLL $1,195.00
    Weekday Sessions / Guaranteed to Run
    Virtual: Online - CST
    Sep 30, Oct 1
    8:30 AM - 4:30 PM
    ENROLL $1,195.00
    Weekday Sessions / Guaranteed to Run
    Virtual: Online - CST
     


    Do You Have Additional Questions? Please Contact Us Below.

    contact us contact us 
     
    Contact Us about Starting Your Business Training Strategy with United Training