Does Your Service Desk Field Questions on Microsoft Office?
It is also worth noting that many Service Desk members are asked for assistance with Microsoft Office
applications. United Training has more ways to train on Microsoft Office than any other training
Click here to view our Microsoft Office training solutions.
CompTIA A+ and Security+ certified staff have more core domain knowledge than uncertified staff with the
same amount of experience. In addition, CompTIA certified staff with less than 1 year of experience demonstrate even more domain knowledge than uncertified staff with 3 years experience.
Service Desk Manager
Service Desk Technician / Specialist
Recommended Training for Service Desk Technicians - Level 2
The courses listed above are our recommendations for some of the most common roles within an
organization's Service Desk; however, your organization may have slightly different titles and/or
responsibilities. Please contact us below to speak with one of our expert Account Representatives to discuss
the specific learning requirements for you and your business.
Recommended Training for Service Desk Technicians - Level 1
Recommended Training for Service Desk Managers
A Service Desk is the first point of contact for customers and employees alike.
Improving the technical and customer service skills of your Service Desk is vital to productivity and to the
overall customer experience, as a company’s Service Desk sits at the front-line of customer care and, in
turn, becomes the face of the organization. Utilizing authorized training solutions from leading vendors,
such as CompTIA and Microsoft, can transform your Service Desk team by raising their level of technical
To help professionals learn on-the-job skills that will propel your business
forward, United Training has compiled a list of our recommended training courses for job roles surrounding your
Role-Based Training Solutions:Service Desk
Service Desk Managers oversee the performance of Level 1 and Level 2 services & support to clients
(internal and external) to ensure that service levels are achieved. They are also responsible for ensuring the
staff are meeting and exceeding expectations regarding performance, metrics, and benchmarks.
A Service Desk Technician is responsible for ensuring proper computer
operation so that end users can
accomplish business tasks. This includes
receiving, prioritizing, documenting, and actively resolving
requests and escalating incidents when considered appropriate and
maintain SLA expectations.