Professional Development Training Courses

Advanced Business Writing

In business writing, the language is concrete, the point of view is clear, and the objectives are clearly stated. This course will give you the tools to become a better writer.

Emotional Intelligence

This workshop is based on the emotional intelligence model derived from Daniel Goleman’s work that is comprised by four domains: self-awareness, self-management, social awareness and relationship management.

Time Management & Goal Setting

Many people find that they move from one task to another, trying to get everything done, but often fall short. Learn to deal with a constant barrage of technology, people, and tasks that leads to disorganization.

10 Soft Skills You Need

In this course, students will develop a core set of soft skills by managing and looking at the way people interact and seeing things in a new light.

Accounting Skills

This course will teach you basic financial terms, the four phases of the accounting cycle, balance sheets and income statements, and more.

Business Etiquette

This course examines the basics, most importantly to be considerate of others, dress/appearance, the workplace versus social situations, business meetings, proper introductions and 'the handshake', & much more.

Business Writing

This workshop will give participants a refresher on basic writing concepts (such as spelling, grammar, and punctuation), and an overview of the most common business documents (such as proposals, reports, and agendas).

Customer Service

In this course, you will explore the background and techniques of customer interactions. You will also identify guidelines for dealing with moments of truth, and identify the benefits of a customer complaint.

Email Etiquette

In this course, students will learn about e-mail policies and learn how to write professional e-mail memos that convey appropriate messages.

Grammar Essentials

In this course, you will review the rules of grammar, identify common grammar errors, and refine your business writing style. Improving your grammar will help you deliver polished and professional written communications.

Organizational Skills

Developing good Organizational Skill is an investment that will provide benefits for years. To be successful means to be organized.

Time Management

This course teaches you that time management often begins with setting goals. These goals are recorded and may be broken down into a project, an action plan, or a simple task list.

Conflict Resolution & Civility

In this two-day course we will explore a model for conflict resolution that relies on Positive Assertiveness, Emotional Intelligence and Facilitation.

Cross Functional Communication

This course will teach you the impact that communication skills have on other people and explore how improving these skills are essential.

Communication Strategies

This workshop will help participants understand the different methods of communication and how to make the most of each of them.

Handling a Difficult Customer

In this course, students will gain a valuable skill set to deal with difficult customers in various situations.

Interpersonal Skills

This workshop will help participants work towards being that unforgettable person by providing communication skills, negotiation techniques, and advice on networking and starting conversations.

Navigating Difficult Conversations

Students will gain confidence in their ability to constructively address stressful situations and also assess their own conflict management styles.

Critical Thinking & Decision Making

Critical Thinking

In this course, students will learn develop their ability to analyze and evaluate information.

Negotiation Skills

This course provides essential tips on how to prepare for negotiation, including managing emotions and understanding what all parties contribute to the process.

Organizational Change Management

You will learn techniques to clearly define the change, generate support, assess organizational readiness, develop a change management plan, and effectively address resistance.

Presentation Skills

This workshop will help you become more efficient and proficient with the skills of providing information to others.

Problem Solving and Decision Making

This course will help you unlock the key principles necessary to keep your projects moving forward.

Teamwork and Team Building

This workshop will encourage you to explore the different aspects of a team, as well as ways that they can become a top-notch team performer.

Coaching, Mentoring, and Building Virtual & Traditional Teams

In this two-day course we will explore the essential skills of coaching and mentoring and discover how they can benefit both you and your organization.

Foster a Culture of Diversity Through Inclusive Leadership

Organizations operate across a rich, diverse and changing landscape. Learn how leaders can help diverse individuals work as a team in this 2-day course.

Leadership Excellence

Learn what you need to enhance your skills and transform into a great leader. At its core, leadership means setting goals, lighting a path, and persuading others to follow.

Moving to Management & Leadership

This course can help you overcome many of the problems a new supervisor may encounter, and to set the groundwork for a successful change in your working life.

Positive Assertiveness & Inclusive Leadership

This course focuses on the practices of emotional intelligence and self-governance that allow a posture of Positive Assertiveness.

Trainer & Facilitator Workshop: Skills for the Modern Classroom

This 3-day course covers multiple techniques and provides a solid foundation in facilitation, instruction, interactive learning, and presenting skills.