Free Resources
ITIL® 4 Strategic Leader: Digital and IT Strategy (DITS) | 3 Days | $2,385
This course takes you on a digital strategy journey. You experience the four key capabilities to develop a
holistic, digital capability framework: digital leadership, managing innovation and emerging technologies,
risk management and structuring a digital enterprise. This class includes an exam voucher.
Ideal for:
Individuals in senior roles (CIOs, Chief Digital Officers, Consultants).
ITIL® 4 Strategist Direct Plan and Improve (DPI) 3 Days | $2,385
Organizations use ITIL to plan, implement, support, and improve services and create value for their
customers. In this course, you will learn the foundational knowledge and skills for adopting and adapting
best practices for IT service management in your organization.
Ideal for:
Anyone who would like a bird’s eye view of IT Service Management, its principles and practices, and how it
will help you deliver
better value to your customers.
ITIL Strategic Leader Training
ITIL® 4 Specialist High Velocity IT (HVIT)
3 Days | $2,385
This course highlights the ways in which digital organizations and digital operating models function in
high-velocity environments, including the use of working practices such as Agile and Lean, and technical
practices and technologies such as Cloud, Automation, and Automatic Testing. This class includes an exam
voucher.
Ideal for:
Those who have successfully achieved the ITIL 4 Foundation Qualification.
ITIL® 4 Specialist Drive Stakeholder Value (DSV) 3 Days | $2,385
This course covers key topics such as SLA design, multi-supplier management, communication, relationship
management, CX and UX design, customer journey mapping, and more. This class includes an exam voucher.
Ideal for: Project Managers, Service Level Managers, Relationship Managers, Service Desk Managers, Business
Analysts
ITIL® 4 Specialist Create, Deliver and Support (CDS) | 3 Days | $2,385
This course begins your journey toward the ITIL Managing Professional designation. You will acquire insight
that will allow you to integrate different value streams and activities to create, deliver and support
IT-enabled products and services. This class includes an exam voucher.
Ideal for:
Those who have successfully achieved the ITIL 4 Foundation Qualification.
ITIL Managing Professional Training
ITIL® 4 Foundation | 2 Day | $1,695
This foundational course immerses you in the guiding principles, dimensions, and practices of ITIL® 4. This
course will earn you 14 PDUs.
This course includes an exam
voucher.
Ideal for:
This course is appropriate for all IT staff and management, as well as customers who work closely with IT
to support business requirements.
ITIL Foundations Training
ITIL is an integrated set of processes and best-practices for delivering IT services to customers and is the most widely adopted approach to IT Service Management in
the world. Learn how to effectively reduce your organization’s IT costs, better define and
formalize operational processes, provide a “common language” for both business and IT, and improve overall
customer satisfaction.
ITIL Training
UNITED.
Business and IT.
New to ITIL v4?
Learn more about the latest version of ITIL and the new certification changes in our 16-page
eBook.