ITIL® Practitioner Certification (2016 Edition)
2 Days | $1,695
This course provides guidance and practice in applying your foundational knowledge. In this course, you will
apply the guiding principles and
concepts of ITIL, and also prepare to sit for the ITIL Practitioner
certification exam. This course will earn you 14 PDUs. This class includes an exam voucher.
Ideal for:
IT professionals who hold the ITIL Foundation certification and wants to build on that underlying ITIL
knowledge.
ITIL® Expert - Managing Across the Lifecycle (MALC) | 5 Days | $3,870
This course addresses the interfaces, interactions and organizational requirements between the processes
addressed in the five core ITIL publications. This course will earn you 28 PDUs. This class includes an exam
voucher.
Ideal for:
Those who have successfully achieved the ITIL: 2011 Service Management Foundation Qualification (2
credits), and gained at least 15 additional credits from Intermediate certificates.
ITIL v3
ITIL® 4 Managing Professional Transition (MPT) 5 Days | $3,475
This course allows ITIL Experts or ITIL v3 candidates who have already invested to easily
transition across to ITIL 4. They can gain the designation of ITIL 4 Managing Professional via one course
and one exam. This class includes an exam voucher.
Ideal for:
Existing ITIL Expert qualification holders, and those who have 17 Credits with the ITIL credit scheme,
wishing to develop their knowledge and application.
Transitioning to v4
ITIL® 4 Strategic Leader: Digital and IT Strategy (DITS) | 3 Days | $2,385
This course takes you on a digital strategy journey. You experience the four key capabilities to develop a
holistic, digital capability framework: digital leadership, managing innovation and emerging technologies,
risk management and structuring a digital enterprise. This class includes an exam voucher.
Ideal for:
Individuals in senior roles (CIOs, Chief Digital Officers, Consultants).
ITIL® 4 Strategist Direct Plan and Improve (DPI) 3 Days | $2,385
Organizations use ITIL to plan, implement, support, and improve services and create value for their
customers. In this course, you will learn the foundational knowledge and skills for adopting and adapting
best practices for IT service management in your organization.
Ideal for:
Anyone who would like a bird’s eye view of IT Service Management, its principles and practices, and how it
will help you deliver
better value to your customers.
Strategic Leader
ITIL® 4 Specialist High Velocity IT (HVIT)
3 Days | $2,385
This course highlights the ways in which digital organizations and digital operating models function in
high-velocity environments, including the use of working practices such as Agile and Lean, and technical
practices and technologies such as Cloud, Automation, and Automatic Testing. This class includes an exam
voucher.
Ideal for:
Those who have successfully achieved the ITIL 4 Foundation Qualification.
ITIL® 4 Specialist Drive Stakeholder Value (DSV) 3 Days | $2,385
This course covers key topics such as SLA design, multi-supplier management, communication, relationship
management, CX and UX design, customer journey mapping, and more. This class includes an exam voucher.
Ideal for: Project Managers, Service Level Managers, Relationship Managers, Service Desk Managers, Business
Analysts
ITIL® 4 Specialist Create, Deliver and Support (CDS) | 3 Days | $2,385
This course begins your journey toward the ITIL Managing Professional designation. You will acquire insight
that will allow you to integrate different value streams and activities to create, deliver and support
IT-enabled products and services. This class includes an exam voucher.
Ideal for:
Those who have successfully achieved the ITIL 4 Foundation Qualification.
Managing Professional
ITIL® 4 Foundation | 2 Day | $1,695
This foundational course immerses you in the guiding principles, dimensions, and practices of ITIL® 4. This
course will earn you 14 PDUs.
This course includes an exam
voucher.
Ideal for:
This course is appropriate for all IT staff and management, as well as customers who work closely with IT
to support business requirements.
ITIL® 4 Awareness | 1 Day | $795
Organizations use ITIL to plan, implement, support, and improve services and create value for their
customers. In this course, you will learn the foundational knowledge and skills for adopting and adapting
best practices for IT service management (ITSM) in your organization.
Ideal for:
Anyone who would like a bird’s eye view of IT Service Management, its principles and practices, and how it
will help you deliver better value to your customers.
Awareness/Foundations
ITIL is an integrated set of processes and best-practices for delivering IT services to customers and is the most widely adopted approach to IT Service Management in
the world. Learn how to effectively reduce your organization’s IT costs, better define and
formalize operational processes, provide a “common language” for both business and IT, and improve overall
customer satisfaction.
ITIL Training
UNITED.
Business and IT.
New to ITIL v4?
Learn more about the latest version of ITIL and the new certification changes in our 16-page
eBook.
Free Resources