ITIL® 4 Foundation


3 Days


Delivery Methods
Virtual Instructor Led
Private Group

Course Overview

ITIL® is the world’s leading best practice framework for implementing IT Service Management. ITIL version 4 introduces IT Service Management through the lens of a Service Value System (SVS), which provides a holistic end-to-end view of how to successfully contribute to business value, and also how to leverage concepts from models such as Lean IT, Agile, DevOps and Organizational Change Management. This foundational course immerses you in the guiding principles, dimensions, and practices of ITIL® 4. This course will earn you 14 PDUs.

This class includes an exam voucher.

Course Objectives

By the completion of this course, you will have a deep understanding of the 7 Guiding Principles, 4 Dimensions of Service Management, 34 ITIL® Practices, and the new Service Value Chain that incorporate the core of ITIL® version 4.

Who Should Attend?

This course is designed for anyone who needs an understanding of IT Service Management to help deliver better value to customers. It is appropriate for all IT staff and management, as well as customers who work closely with IT to support business requirements. This course is also designed for students who are seeking the ITIL® 4 Foundation certification and who want to prepare for ITIL® 4 Foundation exam.
  • United Training is an Axelos Accredited Training Provider
  • Course Content Developed by ITIL Professionals
  • Last Updated in 2022

Does this course include the ITIL® 4 Foundation exam?
This course will earn you 14 PDUs and includes an exam voucher.

What training materials are included in the ITIL® 4 Foundation course?
In addition to the United Training free Introduction to ITIL 4 eBook, we recommend the following training materials:

Can a course be retaken at no additional charge?
Yes. Most completed United Training courses carry our unbeatable Learning Guarantee. This guarantee allows students to repeat most United Training courses, if they are the same version, FREE OF CHARGE, within six months of completion of the courses. Exceptions: Cisco, Citrix, VMware, and courses provided by affiliated 3rd party training providers. Note: If you request a retake of a course, you will be responsible for the following costs: updated courseware if applicable, admin fee, lab fee, and exam voucher.

What is the ITIL 4 Foundation certification?
The ITIL 4 Foundation is an entry-level certification granted to professionals with a solid comprehension of ITIL 4 principles. Certification holders display an understanding of the key elements, concepts and terminology used in ITIL 4. The certification allows interested professionals to progress to higher levels within the ITIL 4 certification scheme.

What are the eligibility requirements for ITIL 4 Foundation certification?
There are no prerequisites for enrolling in the ITIL 4 Foundation certification course. To earn this certification, you must:

  • Complete the ITIL® Foundation training course
  • Take and pass the exam

What are the typical positions held by those with an ITIL 4 Foundation certification?
This course is appropriate for all IT staff and management, as well as customers who work closely with IT to support business requirements. An ITIL 4 Foundation Certified individual can access various job roles within an organization. Typical positions for those holding the ITIL 4 Foundation certification include IT manager, IT director, IT project manager, Chief Information Officer, and VP, Information Technology.

How much do those with the ITIL 4 Foundation certification make?
The exact amount someone earns with an ITIL 4 Foundation certification depends on their location, role, and experience level. Professionals with ITIL 4 Foundation and IT service management (ITSM) certifications earn an average salary of $98,212. The top countries where ITIL 4 Foundation certified professionals can earn a competitive salary include the USA, UK, Canada, India, and Australia.

Learning Credits: Learning Credits can be purchased well in advance of your training date to avoid having to commit to specific courses or dates. Learning Credits allow you to secure your training budget for an entire year while eliminating the administrative headache of paying for individual classes. They can also be redeemed for a full year from the date of purchase. If you have previously purchased a Learning Credit agreement with United Training, you may use a portion of your agreement to pay for this class.

Corporate Tech Pass: Our Corporate Tech Pass includes unlimited attendance for a single person, in the following Virtual Instructor Led course types: Microsoft Office, Microsoft Technical, CompTIA, Project Management, SharePoint, ITIL, Certified Ethical Hacker, Certified Hacking Forensics Investigator, Java, Professional Development Courses and more. The full list of eligible course titles can be found at

If you have questions about Learning Credits or our Corporate Tech Pass, please contact your Account Manager.

Course Prerequisites

There are no prerequisites for this course.



  • Introduction to ITIL
  • Key Concepts of ITIL

2 - The ITIL Framework

  • The Four Dimensions of Service Management
  • The ITIL Service Value System

3 - The ITIL Guiding Principles

  • Focus on Value
  • Start Where You Are
  • Progress Iteratively with Feedback
  • Collaborate and Promote Visibility
  • Think and Work Holistically
  • Keep It Simple and Practical
  • Optimize and Automate


  • Governance
  • The Service Value Chain
  • Continual Improvement

5 - Key ITIL Practices

  • Continual Improvement
  • Service Level Management
  • Change Control
  • Incident Management
  • Service Request Management
  • Service Desk
  • Problem Management

6 - Other ITIL Practices

  • General Management Practices
  • Service Management Practices
  • Technical Management Practices

Upcoming Class Dates and Times

Oct 4, 5, 6
8:00 AM - 4:00 PM
ENROLL $1,695.00
Oct 18, 19, 20
8:00 AM - 4:00 PM
ENROLL $1,695.00
Nov 1, 2, 3
8:00 AM - 4:00 PM
ENROLL $1,695.00
Nov 13, 14, 15
8:00 AM - 4:00 PM
ENROLL $1,695.00
Nov 29, 30, Dec 1
8:00 AM - 4:00 PM
ENROLL $1,695.00
Dec 11, 12, 13
8:00 AM - 4:00 PM
ENROLL $1,695.00
Dec 20, 21, 22
8:00 AM - 4:00 PM
ENROLL $1,695.00

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