ITIL® 4 Specialist Create, Deliver and Support (CDS)

Price
$2,385.00

Duration
3 Days

 

Delivery Methods
Virtual Instructor Led
Private Group

Course Overview

This course begins your journey toward the ITIL Managing Professional designation. You will acquire insight that will allow you to integrate different value streams and activities to create, deliver and support IT-enabled products and services. Armed with this knowledge and skill set, you will be confident in running those IT-enabled services, teams and workflows successfully.

This class includes an exam voucher.

Course Objectives

The course includes core concepts describing how different types of work (value streams) are built, tested and delivered ‘end-to-end’ from beginning to end and with continual iterations and feedback loops. There is also a focus on areas such as testing, knowledge, customer and employee feedback, new technologies, supplier sourcing, and ways of managing work.

During this course, you will:
  • Understand how to plan and build a service value stream to create, deliver and support services
  • Know how relevant ITIL practices contribute to creation, delivery, and support across the SVS and value streams
  • Know how to create, deliver and support services
  • Understand how to integrate different value streams and activities to create, deliver and support IT-enabled products and services, and relevant practices, methods, and tools
  • Understand service performance, service quality, and improvement methods.
  • Who Should Attend?

    Delegates attending this course must have successfully achieved the ITIL 4 Foundation Qualification; your certificate must be presented as documentary evidence to gain admission to this course. Ideally, candidates should have at least two years of professional experience working in IT Service Management.

    The ITIL 4 CDS Qualification would most likely suit the following delegates:

  • Individuals continuing their journey in service management
  • ITSM managers and aspiring ITSM managers
  • ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery
  • Existing ITIL qualification holders wishing to develop their knowledge

    The above list is a suggestion only; individuals may wish to attend based on their own career aspirations, personal goals or objectives. Delegates may take as few or as many Intermediate qualifications as they require, and to suit their needs.

  • United Training is committed to working as a partner with our clients. Choose United Training and take advantage of the following benefits.

    • Robust Public Enrollment Schedule. Enjoy access to hundreds of Guaranteed to Run dates across a diverse catalog of course titles.
    • Private Group Training. Let our world-class instructors come to you to deliver training at your place of business or we can present to your team online using our Virtual Instructor-Led Training platform.
    • Custom Training Solutions. Our subject matter experts can customize the class to specifically address the unique goals of your team.
    • Free Re-Takes. Most completed United Training courses carry our unbeatable Learning Guarantee. This guarantee allows students to repeat most United Training courses, if they are the same version, FREE OF CHARGE, within six months of completion of the courses. Exceptions: Cisco, Citrix, VMware, Red Hat, and courses provided by affiliated 3rd party training providers.

    Learning Credits: Learning Credits can be purchased well in advance of your training date to avoid having to commit to specific courses or dates. Learning Credits allow you to secure your training budget for an entire year while eliminating the administrative headache of paying for individual classes. They can also be redeemed for a full year from the date of purchase. If you have previously purchased a Learning Credit agreement with United Training, you may use a portion of your agreement to pay for this class.

    Training Coupons: Previously purchased Training Coupons can be redeemed for eligible courses. If you have previously purchased a Technical or Application Training Coupon pool with United Training, you may use your coupons to pay for this class.

    Corporate Tech Pass: Our Corporate Tech Pass includes unlimited attendance for a single person, in the following Virtual Instructor Led course types: Microsoft Office, Microsoft Technical, CompTIA, Project Management, SharePoint, ITIL, Certified Ethical Hacker, Certified Hacking Forensics Investigator, Java, Professional Development Courses and more. The full list of eligible course titles can be found at https://unitedtraining.com/eligible.

    Training Passport: A Training Passport allows you to secure up to 20 days of training to use at any time over 12 months. Your training days can be used by one member of your organization or split up among multiple employees. This course can be taken as part of your previously purchased Training Passport.

    If you have questions about Learning Credits, Technical or Application Coupons, our Corporate Tech Pass, or our Training Passport, please contact your Account Manager.

    Course Prerequisites

    Delegates attending this course must have successfully achieved the ITIL 4 Foundation Qualification; your certificate must be presented as documentary evidence to gain admission to this course. Although there is no mandatory requirement, ideally candidates should have at least two years professional experience working in IT Service Management.

    Agenda

    1 - PLANNING AND BUILDING A SERVICE VALUE STREAM

    • Tackling the concepts and challenges related to SVS
    • Using the “shift left” approach
    • The true value of information and technology across the SVS

    2 - CONTRIBUTING TO CREATION, DELIVERY AND SUPPORT

    • Using the value stream to design, develop and transition new services
    • Adding to a value stream by leveraging ITIL practices
    • Providing user support
    • Furthering the value stream for support through ITIL practices

    3 - CREATING, DELIVERING AND SUPPORTING SERVICES

    • Coordinate, prioritize and structure activities
    • The value of buy vs. build, sourcing, and service integration and management
     

    Upcoming Class Dates and Times

    Apr 19, 20, 21
    8:00 AM - 4:00 PM
    ENROLL $2,385.00
    Jul 17, 18, 19
    8:00 AM - 4:00 PM
    ENROLL $2,385.00
     

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