Performance Management

Course Objectives

After completing this course, students will know how to:
• Identify difficult personality types and the effect they can have in an organization
• Manage difficult employees and monitor their behavior
• Document ongoing changes in behavior and performance
• Communicate clearly and effectively, both verbally and nonverbally
• Improve your listening skills
• Communicate with difficult supervisors and co-workers
• Identify types of employee dismissals
• Identify the focus of feedback and give and receive feedback effectively
• Provide positive and constructive feedback
• Monitor performance afterwards
• Identify communication styles
• Manage difficult feedback sessions and identify when to avoid giving feedback
• Identify some common myths associated with workplace conflicts, common reasons that conflicts arise, and types of workplace conflict
• Distinguish between conflict management and conflict resolution
• Identify conflict resolution styles, resolve workplace conflicts, including team conflicts, and identify the communication skills required to

Agenda