Supervising Others

Price
$395.00

Duration
1 Day

 

Delivery Methods
Virtual Instructor Led
Private Group

Course Overview

In this course, students will develop the skills required to be more efficient and proficient supervisors.

Course Objectives

Upon successful completion of this course, students will be equipped to supervise others more effectively and efficiently, contributing to job satisfaction and productivity.

Who Should Attend?

This course is intended for individuals who desire to supervise others more effectively.

United Training is committed to working as a partner with our clients. Choose United Training and take advantage of the following benefits.

  • Robust Public Enrollment Schedule. Enjoy access to hundreds of Guaranteed to Run dates across a diverse catalog of course titles.
  • Private Group Training. Let our world-class instructors come to you to deliver training at your place of business or we can present to your team online using our Virtual Instructor-Led Training platform.
  • Custom Training Solutions. Our subject matter experts can customize the class to specifically address the unique goals of your team.
  • Free Re-Takes. Most completed United Training courses carry our unbeatable Learning Guarantee. This guarantee allows students to repeat most United Training courses, if they are the same version, FREE OF CHARGE, within six months of completion of the courses. Exceptions: Cisco, Citrix, VMware, Red Hat, and courses provided by affiliated 3rd party training providers.

Learning Credits: Learning Credits can be purchased well in advance of your training date to avoid having to commit to specific courses or dates. Learning Credits allow you to secure your training budget for an entire year while eliminating the administrative headache of paying for individual classes. They can also be redeemed for a full year from the date of purchase. If you have previously purchased a Learning Credit agreement with United Training, you may use a portion of your agreement to pay for this class.

Training Coupons: Previously purchased Training Coupons can be redeemed for eligible courses. If you have previously purchased a Technical or Application Training Coupon pool with United Training, you may use your coupons to pay for this class.

Corporate Tech Pass: Our Corporate Tech Pass includes unlimited attendance for a single person, in the following Virtual Instructor Led course types: Microsoft Office, Microsoft Technical, CompTIA, Project Management, SharePoint, ITIL, Certified Ethical Hacker, Certified Hacking Forensics Investigator, Java, Professional Development Courses and more. The full list of eligible course titles can be found at https://unitedtraining.com/eligible.

Training Passport: A Training Passport allows you to secure up to 20 days of training to use at any time over 12 months. Your training days can be used by one member of your organization or split up among multiple employees. This course can be taken as part of your previously purchased Training Passport.

If you have questions about Learning Credits, Technical or Application Coupons, our Corporate Tech Pass, or our Training Passport, please contact your Account Manager.

Course Prerequisites

There are no prerequisites for this course.

Agenda

1 - GETTING STARTED

  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives

2 - SETTING EXPECTATIONS

  • Defining the Requirements
  • Identifying Opportunities for Improvement and Growth
  • Setting Verbal Expectations
  • Putting Expectations in Writing

3 - SETTING GOALS

  • Understanding Cascading Goals
  • The SMART Way
  • Helping Others Set Goals

4 - ASSIGNING WORK

  • General Principles
  • The Dictatorial Approach
  • The Apple-Picking Approach
  • The Collaborative Approach

5 - DEGREES OF DELEGATION

  • Level One: Complete Supervision
  • Level Two: Partial Supervision
  • Level Three: Complete Independence

6 - IMPLEMENT DELEGATION

  • Deciding to Delegate
  • To Whom Should You Delegate?
  • Providing Instructions
  • Monitoring the Results
  • Troubleshooting Delegation

7 - PROVIDING FEEDBACK

  • Characteristics of Good Feedback
  • Feedback Delivery Tools
  • Informal Feedback
  • Formal Feedback

8 - MANAGING YOUR TIME

  • The 80/20 Rule
  • Prioritizing with the Urgent-Important Matrix
  • Using a Productivity Journal
  • Using Routines and Rituals to Simplify Your Workday

9 - RESOLVING CONFLICT

  • Using a conflict Resolution Process
  • Maintaining Fairness
  • Seeking help from Within the Team
  • Seeking Help for Outside the Team

10 - TIPS FOR SPECIAL SITUATIONS

  • What to Do If You’ve Been Promoted from within the Team
  • What to Do If You're Leading a Brand New Team
  • What to Do if You're Taking on an Established Team

11 - A SURVIVAL GUIDE FOR THE NEW SUPERVISOR

  • Ask the Right Questions of the Right People
  • Go to Gemba
  • Keep Learning

12 - WRAPPING UP

  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations
 

Upcoming Class Dates and Times

Feb 8
8:00 AM - 4:00 PM
ENROLL $395.00
Apr 11
8:00 AM - 4:00 PM
ENROLL $395.00
Jun 12
8:00 AM - 4:00 PM
ENROLL $395.00
 

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