Cisco Unified Intelligence Center 11.6 for End Users (CUIC11.6EU)

Price
$2,995.00
Duration
 2 Days
Delivery Methods
 VILT    Private Group

The Cisco Unified Intelligence Center 11.6 for End Users (CUIC11.6EU v1.1) course is a two-day instructor-led training (ILT) course. Cisco Unified Intelligence Center is a comprehensive, end-to-end reporting solution, designed to make the task of creating and modifying reports easier on the customer and, at the same time, to present a consistent user interface and a common tool to access varied data across multiple Cisco product families.

 

Upcoming Class Dates and Times

This class is not currently scheduled.
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Who Should Attend

  • Cisco customers – Contact Center Management, Contact Center Supervisors and Customer technical personnel
  • Cisco technology partners
  • Cisco employees

Course Objectives

  • Provide a comprehensive overview of Cisco Unified Intelligence Center
  • Describe reporting concepts and capabilities and features of Cisco Unified Intelligence Center reports
  • Provide a detailed description and labs of how to modify reports from normal data sources (Cisco Unified CCE and Cisco Unified CVP) by customizing reports using various methods. (i.e. creating thresholds, show/hide columns, charts and more)

Agenda

1 - Cisco Unified Intelligence Center Overview
  • Lesson 1: Introducing Cisco Unified Intelligence Center
  • Lesson 2: What Contact Center products use CUIC for reporting?
2 - Cisco Unified Intelligence Center Administration and Security
  • The End User and CUIC Security
3 - Running and Modifying CUIC Reportsq
  • Lesson 1: Running Cisco Unified Intelligence Center Reports
  • Lesson 2: Using Permalinks
  • Lesson 3: Help
  • Lesson 4: Dashboards
  • Lesson 5: Modifying a CUIC Stock Report
4 - Cisco Unified Intelligence Center Dashboards
  • Lesson 1: Understanding Cisco Unified CCE Key Concepts
  • Lesson 2: Creating a New Cisco Unified Intelligence Center Report
5 - Lab Outline
  • Lab 2-1: End User Security in Cisco Unified Intelligence Center
  • Lab 3-1: Running various Stock Reports
  • Lab 3-2: Using Permalinks
  • Lab 3-3: Help – What are the two types and examine both
  • Lab 3-5: Modifying a Stock Report
  • Lab 4-1: Creating a Custom Report

Prerequisites

  • A working knowledge of Cisco Unified Contact Center Enterprise is desirable.
  • A working knowledge of contact center operations is desirable.
 

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