MS-740T00: Troubleshooting Microsoft Teams


3 Days


Delivery Methods
Virtual Instructor Led
Private Group

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Course Overview

This course teaches you how to troubleshoot Microsoft Teams, including voice issues, live events, and messaging. In this course, you’ll explore how to configure and troubleshoot client and services issues.

Who Should Attend?

The audience for this course is current or aspiring support engineers who work with customers and other stakeholders to understand the details of any Microsoft Teams issues. They also interact with administrators and peers that work with other related technologies to troubleshoot and resolve issues.

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Course Prerequisites

  • Experience configuring and administering Microsoft Teams
  • Experience using Windows PowerShell
  • Working experience with performance tuning and service monitoring


1 - Introduce Troubleshooting Microsoft Teams

  • Describe Teams
  • Describe Teams administration
  • Diagnose common Teams problems
  • Use a troubleshooting methodology
  • Perform initial data collection
  • Develop and implement a plan of action

2 - Troubleshoot Microsoft Teams Voice Issues

  • Explore audio and video quality issues
  • Understand emergency calling issues
  • Troubleshoot direct routing issues

3 - Troubleshoot Microsoft Teams Meetings Live Events and Messaging

  • Troubleshoot meeting creation
  • Troubleshoot recording issues
  • Investigate sharing issues
  • Troubleshoot meeting attendee access
  • Optimize live events
  • Troubleshoot messaging issues
  • Troubleshoot reporting

4 - Configure and Troubleshoot Microsoft Teams Clients and Services

  • Install and update Teams client software
  • Troubleshoot Teams client startup and configuration
  • Troubleshoot audio and video devices
  • Troubleshoot Teams desktop client performance issues
  • Configure and troubleshoot audio conferencing
  • Troubleshoot voice
  • Troubleshoot phone system issues

5 - Troubleshoot Federation Issues

  • Troubleshoot issues interoperating with Skype for Business
  • Troubleshoot Teams federation issues

6 - Troubleshoot Issues Signing into Microsoft Teams

  • Validate network configuration
  • Review and configure Conditional Access policies
  • Troubleshoot account issues
  • Review sign-in logs
  • Troubleshoot external and guess access
  • Manage inactive guest users

7 - Troubleshoot Apps and Channels

  • Troubleshoot issues with apps
  • Troubleshoot issues with public and private channels

8 - Troubleshoot File Sharing

  • Troubleshoot file sharing in person-to-person private chat
  • Troubleshoot file issues for private channels
  • Troubleshoot file uses for public channels

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