This course provides an introduction to Agile Service Management, the application, and integration of agile thinking into service management processes and process design projects. Agile thinking improves IT’s effectiveness and efficiency and enables IT to continue to deliver value in the face of changing requirements.

Agile project management is growing in popularity as a method for delivering value quickly. This course presents the tenets of Agile methodologies using the Scrum framework as a primary example to demonstrate the Agile approaches, their benefits, and challenges. NOTE: This course will earn you 7 PDUs.

Scrum Developer Certified (SDC™) is an entry level certification for Scrum Team members and those who interact with any Scrum Team. The objective of this certification is to ensure that Scrum Team members know enough about Scrum to effectively contribute to a Scrum project. NOTE: This course includes free access to the exam and will earn you 14 PDUs.

Scrum Master Certified (SMC™) professionals have a practical, working knowledge of Scrum that equips them to implement and work in a Scrum environment. The purpose of the exam is to confirm the applicants have achieved sufficient understanding of how to apply Scrum in the projects and to tailor Scrum in a particular scenario. SMC™ professionals are facilitators who ensure that the Scrum Team is provided with an environment conducive to completing the project successfully. The Scrum Master guides, facilitates and teaches Scrum practices to everyone involved in the project, clears impediments for the team, and ensures that Scrum processes are being followed. Successful candidates will be awarded the Scrum Master Certified (SMC™) certification by SCRUMstudy after passing the included certification exam. NOTE: This course includes free access to the exam and will earn you 14 PDUs.

Scrum Product Owner Certified (SPOC™) certification exam is designed to confirm applicants practical and working knowledge of Scrum that equips them to handle the business aspects and stakeholders in a Scrum environment. Product Owner represents the interests of the stakeholders in the Scrum Team. Commonly called ‘the voice of the customer’, the Product Owner is responsible for ensuring clear communication of product or service functionality requirements. The Product Owner also prioritizes the requirements from the point of view of an end user, for maximum business benefit, defines the Acceptance Criteria, and ensuring those criteria are met. Applicants will be awarded the Scrum Product Owner Certified (SPOC™) certificate by SCRUMstudy upon successfully passing the certification exam. NOTE: This course includes free access to the exam and will earn you 14 PDUs.

Agile relies on adaptive planning and iterative development and delivery. It focuses primarily on the value of people in getting the job done effectively. This course includes free access to the exam and will earn you 21 PDUs. PLEASE NOTE: This course is NOT the Scrum Master Certified class.