ITIL® 4 Foundation

Price
$1,695.00
Duration
 2 Days
Delivery Methods
 VILT    Private Group

ITIL® is the world’s leading best practice framework for implementing IT Service Management. ITIL version 4 introduces IT Service Management through the lens of a Service Value System (SVS), which provides a holistic end-to-end view of how to successfully contribute to business value, and also how to leverage concepts from models such as Lean IT, Agile, DevOps and Organizational Change Management. This foundational course immerses you in the guiding principles, dimensions, and practices of ITIL® 4. This course will earn you 14 PDUs. This class includes an exam voucher.

 

Upcoming Class Dates and Times

Oct 18  - Oct 19, 2021
8:00AM - 4:00PM Central
2 Days
Virtual Instructor Led
 GTR
Oct 28  - Oct 29, 2021
8:00AM - 4:00PM Central
2 Days
Virtual Instructor Led
 GTR
Nov 01  - Nov 02, 2021
8:00AM - 4:00PM Central
2 Days
Virtual Instructor Led
 GTR
Nov 10  - Nov 11, 2021
8:00AM - 4:00PM Central
2 Days
Virtual Instructor Led
 GTR
Nov 15  - Nov 16, 2021
8:00AM - 4:00PM Central
2 Days
Virtual Instructor Led
 GTR
Nov 22  - Nov 23, 2021
8:00AM - 4:00PM Central
2 Days
Virtual Instructor Led
 GTR
Nov 30  - Dec 01, 2021
8:00AM - 4:00PM Central
2 Days
Virtual Instructor Led
 GTR
Dec 07  - Dec 08, 2021
8:00AM - 4:00PM Central
2 Days
Virtual Instructor Led
 GTR
Dec 13  - Dec 14, 2021
8:00AM - 4:00PM Central
2 Days
Virtual Instructor Led
 GTR
Jan 18  - Jan 19, 2022
8:00AM - 4:00PM Central
2 Days
Virtual Instructor Led
 GTR
Jan 27  - Jan 28, 2022
8:00AM - 4:00PM Central
2 Days
Virtual Instructor Led
 GTR
Feb 07  - Feb 08, 2022
8:00AM - 4:00PM Central
2 Days
Virtual Instructor Led
 GTR
Feb 14  - Feb 15, 2022
8:00AM - 4:00PM Central
2 Days
Virtual Instructor Led
 GTR
Mar 01  - Mar 02, 2022
8:00AM - 4:00PM Central
2 Days
Virtual Instructor Led
 GTR
Mar 14  - Mar 15, 2022
8:00AM - 4:00PM Central
2 Days
Virtual Instructor Led
 GTR
Mar 24  - Mar 25, 2022
8:00AM - 4:00PM Central
2 Days
Virtual Instructor Led
 GTR
Mar 29  - Mar 30, 2022
8:00AM - 4:00PM Central
2 Days
Virtual Instructor Led
 GTR
Apr 07  - Apr 08, 2022
8:00AM - 4:00PM Central
2 Days
Virtual Instructor Led
 GTR
Apr 18  - Apr 19, 2022
8:00AM - 4:00PM Central
2 Days
Virtual Instructor Led
 GTR
Apr 28  - Apr 29, 2022
8:00AM - 4:00PM Central
2 Days
Virtual Instructor Led
 GTR
May 09  - May 10, 2022
8:00AM - 4:00PM Central
2 Days
Virtual Instructor Led
 GTR
May 23  - May 24, 2022
8:00AM - 4:00PM Central
2 Days
Virtual Instructor Led
 GTR
Jun 02  - Jun 03, 2022
8:00AM - 4:00PM Central
2 Days
Virtual Instructor Led
 GTR
Jun 14  - Jun 15, 2022
8:00AM - 4:00PM Central
2 Days
Virtual Instructor Led
 GTR
Jun 20  - Jun 21, 2022
8:00AM - 4:00PM Central
2 Days
Virtual Instructor Led
 GTR
Jun 30  - Jul 01, 2022
8:00AM - 4:00PM Central
2 Days
Virtual Instructor Led
 GTR
Jul 25  - Jul 26, 2022
8:00AM - 4:00PM Central
2 Days
Virtual Instructor Led
 GTR

Who Should Attend

This course is designed for anyone who needs an understanding of IT Service Management to help deliver better value to customers. It is appropriate for all IT staff and management, as well as customers who work closely with IT to support business requirements. This course is also designed for students who are seeking the ITIL® 4 Foundation certification and who want to prepare for ITIL® 4 Foundation exam.

Course Objectives

    By the completion of this course, you will have a deep understanding of the 7 Guiding Principles, 4 Dimensions of Service Management, 34 ITIL® Practices, and the new Service Value Chain that incorporate the core of ITIL® version 4.

Agenda

1 - ITIL 4 OVERVIEW
  • Introduction to ITIL
  • Key Concepts of ITIL
2 - The ITIL Framework
  • The Four Dimensions of Service Management
  • The ITIL Service Value System
3 - The ITIL Guiding Principles
  • Focus on Value
  • Start Where You Are
  • Progress Iteratively with Feedback
  • Collaborate and Promote Visibility
  • Think and Work Holistically
  • Keep It Simple and Practical
  • Optimize and Automate
4 - THE ITIL SERVICE VALUE SYSTEM (SVS)
  • Governance
  • The Service Value Chain
  • Continual Improvement
5 - Key ITIL Practices
  • Continual Improvement
  • Service Level Management
  • Change Control
  • Incident Management
  • Service Request Management
  • Service Desk
  • Problem Management
6 - Other ITIL Practices
  • General Management Practices
  • Service Management Practices
  • Technical Management Practices
 

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