ITIL® 4 Foundation

Price
$1,695.00
Duration
 2 Days
Delivery Methods
 VILT    Private Group
Eligible UT Programs: Learning Credits, Coupons, Technical Training Pass, Training Passport

ITIL® is the world’s leading best practice framework for implementing IT Service Management. ITIL version 4 introduces IT Service Management through the lens of a Service Value System (SVS), which provides a holistic end-to-end view of how to successfully contribute to business value, and also how to leverage concepts from models such as Lean IT, Agile, DevOps and Organizational Change Management. This foundational course immerses you in the guiding principles, dimensions, and practices of ITIL® 4. This course will earn you 14 PDUs.

This class includes an exam voucher.

 

Upcoming Class Dates and Times

Jul 11  - Jul 12, 2022
8:00AM - 4:00PM Central
2 Days
Virtual Instructor Led
 GTR
Jul 25  - Jul 26, 2022
8:00AM - 4:00PM Central
2 Days
Virtual Instructor Led
 GTR
Aug 08  - Aug 09, 2022
8:00AM - 4:00PM Central
2 Days
Virtual Instructor Led
 GTR
Aug 25  - Aug 26, 2022
8:00AM - 4:00PM Central
2 Days
Virtual Instructor Led
 GTR
Sep 08  - Sep 09, 2022
8:00AM - 4:00PM Central
2 Days
Virtual Instructor Led
 GTR
Sep 19  - Sep 20, 2022
8:00AM - 4:00PM Central
2 Days
Virtual Instructor Led
 GTR
Oct 04  - Oct 05, 2022
8:00AM - 4:00PM Central
2 Days
Virtual Instructor Led
 GTR
Oct 19  - Oct 20, 2022
8:00AM - 4:00PM Central
2 Days
Virtual Instructor Led
 GTR
Nov 03  - Nov 04, 2022
8:00AM - 4:00PM Central
2 Days
Virtual Instructor Led
 GTR
Nov 14  - Nov 15, 2022
8:00AM - 4:00PM Central
2 Days
Virtual Instructor Led
 GTR
Nov 22  - Nov 23, 2022
8:00AM - 4:00PM Central
2 Days
Virtual Instructor Led
 GTR
Dec 05  - Dec 06, 2022
8:00AM - 4:00PM Central
2 Days
Virtual Instructor Led
 GTR
Dec 21  - Dec 22, 2022
8:00AM - 4:00PM Central
2 Days
Virtual Instructor Led
 GTR
Dec 27  - Dec 28, 2022
8:00AM - 4:00PM Central
2 Days
Virtual Instructor Led
 GTR

Who Should Attend

This course is designed for anyone who needs an understanding of IT Service Management to help deliver better value to customers. It is appropriate for all IT staff and management, as well as customers who work closely with IT to support business requirements. This course is also designed for students who are seeking the ITIL® 4 Foundation certification and who want to prepare for ITIL® 4 Foundation exam.

Course Objectives

    By the completion of this course, you will have a deep understanding of the 7 Guiding Principles, 4 Dimensions of Service Management, 34 ITIL® Practices, and the new Service Value Chain that incorporate the core of ITIL® version 4.

Agenda

1 - ITIL 4 OVERVIEW
  • Introduction to ITIL
  • Key Concepts of ITIL
2 - The ITIL Framework
  • The Four Dimensions of Service Management
  • The ITIL Service Value System
3 - The ITIL Guiding Principles
  • Focus on Value
  • Start Where You Are
  • Progress Iteratively with Feedback
  • Collaborate and Promote Visibility
  • Think and Work Holistically
  • Keep It Simple and Practical
  • Optimize and Automate
4 - THE ITIL SERVICE VALUE SYSTEM (SVS)
  • Governance
  • The Service Value Chain
  • Continual Improvement
5 - Key ITIL Practices
  • Continual Improvement
  • Service Level Management
  • Change Control
  • Incident Management
  • Service Request Management
  • Service Desk
  • Problem Management
6 - Other ITIL Practices
  • General Management Practices
  • Service Management Practices
  • Technical Management Practices
 

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